letters on packing, shipping, claim1_品质投诉claim
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L-1 Payment
Dear Sirs,(敬启者/ 执事先生)Since our Mr.Brown’s return, we have thoroughly considered the terms of payment discued with your Mr.Wu.We are in agreement with your proposals and hereby give you in writing the terms and conditions which have been agreed upon as follows: 1.Your terms of payment are confirmed, irrevocable letter of credit with draft at sight instead of D/P at sight.2.The price quoted to us is net with no discount whatsoever.The above terms of payment were approved by our manager and will be acted upon accordingly.The relative order is now being prepared and will be sent to you in the course of next week.Taking this opportunity, we would like to inform you that our representative at the forthcoming Guangzhou Fair will still be Mr.Brown, who will doubtlely write to you about it.We sincerely hope that future discuions between our two companies will result in further busine to our mutual advantage.L-2 Extension request
Dear Mr.Martin，We refer to Article II of the contract dated September 15, 2010 relating to the payment of the 3rd installment of the contract price.Although we are fully aware that, according to the contract, we must made a remittance by November 30, we cordially ask you to accept a rescheduling of the remittance to on or before December 14.The reason for our request is that remittance arrangements with our bank have not yet been finalized, although we see no problem in finalizing everything with our bank well before December 14.Payment will then be made immediately upon concluding these arrangements.Since the contract involves a considerable amount of money, we would appreciate your understanding and we sincerely apologize for any inconvenience that may be caused by the delay in remittance.We look forward to receiving a favorable reply.L-3 Extension acceptance
Dear Ms.White, We have received your letter of September 28 requesting a delay in payment of the 3rd installment.A considerable amount of time has paed since the contract was signed, and we find it difficult to agree to your request.Despite these problems, however, we have reluctantly decided to accept your counteroffer.Therefore, please remit the amount to our account no later than December 14.We sincerely hope and expect that your financing arrangements will be finalized without further delay.L-4 Extension refusal
Dear Ms.White, We have received your letter of September 28 requesting a delay in payment.We regret to advise you that we are unable to accept your request and, to be honest, we me puzzled by your letter.More than a year has paed since the contract was signed, and you have had plenty of time to arrange financing.Now you tell us that it will take some more time before you finalize the banking arrangements, which is surprising, to say the least.To conclude, we hope you will finalize the arrangement quickly and pay us in accordance with the contract.L-5 Payment demand
Dear Mr.Clare, Your failure to answer any of our requests for payment of the $ 3,317 now 10 months past due leaves us no choice but to take legal action for collection.We sincerely want to avoid this step since it would be unpleasant for both of us, especially for you.For you it would mean that you would be forced to pay.You would pay not only the $ 3,317 you owe, but also court costs.In addition, you would pay attorneys' fees.Also, legal action would be embarraing to you.It produces the kind of information people talk about.Your neighbors would pick it up.So would other busine people.Results might well be an end to your credit buying.And your credit reputation would be injured for several years.You can avoid the effects of legal action only by paying before the 27th.Help yourself by having your payment in full delivered to us by that date.It's the only way you can avoid additional cost and embarrament.L-6 Packing
Dear Sirs,We refer to our order No.4058 for 100mm cardboard cartons of beer glaes to be shipped to us during May.As the goods are highly fragil, we feel it advisable to make it clear that the goods must be packed according to our instruction lest they are damaged in transit.We would like to have them packed half dozen in a box, 10 boxes in a carton, two cartons in a wooden case.The boxes are to be padded with foamed plastics.Apart from this, we hope the inner packing will be attractive and helpful to the sales while the outer packing strong enough to withstand rough handling and sea transportation.We hope our good will arrive in perfect condition.L-7 Shipping
Gentlemen:
We acknowledge with thanks, receipt of your letter of the 2 February.In reply, we have pleasure in providing the following information for your reference:
1.There are about 2 to 3 sailings weekly from Shanghai to Hong Kong.2.Arrangements have been made with the × × × Line, which
thhas one port approximately on the 10 every month, from Hong Kong to West African ports, such as Lagos（capital of Nigeria）, Accra(capital of Ghana), etc.Shipping space is to be booked through their Shanghai Agents, which communicate with the Line by fax.After receipt of the line’s fax reply accepting the booking, their Shanghai Agents will iue a Through Bill of Lading(联运提货单).Therefore, with the ndexceptions of unusual condition which may happen accidentally, the goods will be transhipped from Hong Kong without delay.3.The freight for transhipment from Hong Kong is higher than that from the U.K or Continental port, but × × × Line now agrees to the same freight, the detailed rates of which are shown on the appendices to this letter.If you wish to have our goods transhipped at Hong Kong, your L/C must reach us well before the shipment month so as to enable us to book space with the line’s agents.Auring you of our best attention at all times, we remain.L-8 Shipping
Dear Sirs,We are in receipt of your telegram of Oct.3, from which we understand that you have booked our order for three Model 230 machines.Our confirmation of order will be forwarded to you in a few days.Since the purchase is made on FOB basis, you are to ship the goods from Liverpool on a steamer to be designated by us.As soon as the shipping space is booked, we shall advise you of the name of the steamer, on which the goods are to go forward.For further instructions, please contact our forwarding agents(运输代理), ABC Company, Liverpool, who have hitherto taken care of shipments from you.As some parts of the machines are susceptible to shock, the machines must be packed in seaworthy cases capable of withstanding rough handling.The bright metal parts should be protected from water and dampne in transit by a coating of slush compound（润滑油）that will keep out dampne, but will not liquefy and run off under changing weather conditions.We trust that the above instructions are clear to you and that the shipment will give the users entire satisfaction.L-9 Insurance
Dear Sirs，We thank you for your letter of May 10, quoting us 100 metric tons of Wool on CIF terms.We regret, however that we prefer to have your offer on CFR terms.For your information, we have taken out an open policy(预约保单)with the Lloyd Insurance Company, London.All we have to do when a shipment is made is to advise them of the particulars.Furthermore, we are on very good terms with them.We usually receive from our underwriters quite a handsome premium rebate（折扣）at regular intervals.In the meantime, we should be obliged if you could supply us with full details regarding the scope of cover handled by the People’s Insurance Company of China for our reference.We look forward to hearing from you at an early date.L-10 Claim
Dear Mr.Metz:
The 1,000 cameras under Order 383 shipped per S.S.Pacific arrived here yesterday.On examination we've found that 100 cameras in 2 cases are severely damaged.At first we thought that damage had resulted from the rough handling of the carrier, but an investigation made by the most authoritative surveyor here, China Commodity Inspection Bureau(CCIB中国商检局), reveals that the damage is attributable to your improper packing.The cameras being delicate instruments, we have emphasized repeatedly in our previous letters that proper packing is of utmost importance, and you have made your definite aurance of the reliability of your packing.However, your actual practice has breached the stipulations set forth in Order 383.For further particulars, we refer you to the enclosed inspection certificate iued by CCIB.Therefore, we are compelled to claim against you.With the inspection fee US $ 80 included, our lo amounts to $12,200.Regarding the damaged cameras we leave them disposal.We expect you to pay prompt attention to tiffs matter.at your
