酒店服务指南 SERVICES DIRECTORY_免费酒店服务指南

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目录/INDEX/（日语“目录”）

一、总经理致词…………………………………………......…………………………………

A

二、酒店规章…………………………………………......……………………………………

B

三、销售/前厅篇…………………………………………......……………………………..C

四、客房篇…………………………………………......………………………………………

五、餐饮篇………………………………………......……………………………………….六、安保篇…………………………………………......………………………………………

七、环保篇…………………………………………......………………………………………

八、General Manager’s Remarks………………………………………………………

九、Hotel Policy and Regulations…......……………………………………………..十、Sales and Front Desk …......………………………………………………………..十一、Housekeeping…......………………………………………………………………..十二、Food and Beverage…......……………………………………………………….十三、Security and Safety…......……………………………………………………….十四、Environmental Management System………………………………….D E G H I J J K L M N

总经理致辞

尊敬的阁下：

欢迎光临XXX大酒店，我们对此深感荣幸。

我们力求以最周到的服务，让阁下此次的商务出差或休闲度假愉快而难忘。

我们敬备此服务指南，为阁下详尽地介绍酒店及酒店所具备的各项服务。

如果您有任何疑问，请与大堂经理联系（请致电XXX）。为提高服务质量，我们非常感谢您对我们提出宝贵意见和建议，并感谢您能在离开之前填写宾客意见表。酒店全体员工将不断改进服务迎接您的再次光临。

驻店总经理启叩

XXX

酒店规章

1、每位住客都应出示有效证件登记以证明其身份。

2、每位客人都应遵守酒店的规章和章程，配合本酒店工作人员把酒店工作做好，并且要爱护酒店财产。

3、住客请不要把没有登记的客人带进客房过夜。

4、请勿将动物、宠物或任何不卫生物品、散发刺激性起气味的物品带入本酒店。

5、请勿把易燃、易爆品、有毒及放射性物品会其它危险物品带入本酒店。

6、请勿在酒店客房内私自使用电器设备如电热器、电炉、微波炉等大功率电气设备。

7、严禁打架、赌博、吸毒、卖淫或嫖娼等违法犯罪活动。

8、对于违反上述规定的行为，本酒店有就拒绝为其服务的权利。对于违反《中华人民共和国治安管理处罚条例》或其它管理条例的行为，将依法受到公安机关的处罚。对于违反《中华人民共和国刑法》的行为，公安部门和司法机关将依法调查并追究其刑事责任。

销售/前厅篇

主要服务项目：预订房间、办理入住及退房手续、问询、商务中心、行李、旅游、委托代办等服务。订房服务——请致电：XXX 如需预订房间，请联系预订部。接待服务——请致电：XXX 请与一楼前台接待员联系有关预订、入住、延长住房、延迟退房、快速退房、换房、加床或婴儿卧床、非吸烟房间等服务。退房须知——请致电：XXX 退房时间为正午十二点，如需延迟退房，请与前台服务员联系。延迟退房之下午六时前，需加收每日房租百分之五十；延迟退房至下午六时后须附加整日房租。门匙卡——请致电：XXX 为方便客人在入住期间出入酒店，请保留门匙卡，在退房时请将门匙卡交还前台接待员。保险箱服务——请致电：XXX 酒店大堂前台及客房内均备有保险箱，方便阁下存放贵重财物。访客须知——请致电：XXX 访客如在酒店逗留至晚上十一时后，须到酒店前台办理登记手续。外币兑换服务——请致电：XXX 酒店一楼大堂的前台收银处设有外币兑换服务，请阁下出示护照或者

其它有效证件进行兑换，并取回兑换收据。请前台服务员查询有关详情。

信用卡服务——请致电：XXX 本酒店接受下述信用卡：美国运通卡、大来信用卡、JCB卡、万事达卡及VISA卡等，详情请咨询前台收银员。礼宾部——请致电：XXX 礼宾部位于酒店一楼大堂，提供行李托运、寄存、邮票和邮寄服务、自行车出租、报纸、地图出售、底片冲晒、轮椅、委托代办等服务。详情查询请联系酒店礼宾部。失物认领——请致电：XXX 请联系酒店礼宾部。旅游部——请致电：XXX 请向旅游部查询有关机票的查询、预定及确认；本地消费、文化及娱乐活动资料。

商务中心——请致电：XXX 商务中心位于酒店一楼大堂，为宾客提供传真、复印、打印、文件装订、电子邮件及互联网络、电脑租赁、邮票和邮寄、翻译、私人秘书等服务，详情查询请与商务中心联系。

营业时间：每日07：30AM—11：00PM（11：00PM后请与大堂经理联系，请致电：XX）大堂经理——请致电：XXX 一楼大堂的酒店大堂经理非常乐意解答客人的查询及协助客人解决

住宿期间所遇到的问题。私人电脑——请致电：XXX 客房内备有互联网接口以便连接私人笔记本电脑，如需协助请与大堂经理联系。

医疗服务——请致电：XXX 如需医疗服务方面的协助，请联系大堂经理。总机服务——请致电：XXX 请与总机联系叫醒、电话留言、天气查询、电话号码查询等服务，如需帮助，请联系接线员。市话及国内长途电话服务

请先拨“9”，再拨桂林本地及国内长途电话号码，即可享受本地及国内通话服务。

直拨国际电话 国际直通电话

阁下之房间设有直拨电话服务。直拨国际电话较由国际电话接线生接拨收费更为廉宜及快捷。国际长话及每分钟为收费标准。如需帮助，请联系接线员。

客房篇

主要服务项目：管家服务、房间清扫、衣服洗涤、迷你酒吧、健身中心。

管家服务——请致电：XXX 二十四小时为阁下提供个人服务，阁下只需在电话上按“XXX”，便可提出所需服务，如阁下有其它需求，也可选择直接联系服务指南上的有关部门。

 擦鞋服务——请将需要擦亮的皮鞋放在衣柜的篮子内，服务员整理房间时会擦亮篮子内的皮鞋，不另收费。

 婴儿托管服务——请与前一天或至少提前六小时与联系，以便做出安排。

 物品借用服务——房屋中心可提供熨斗、熨板，水果刀、剪刀、指甲剪、电源转换器、封口胶等借用，以上物品借用时间为4小时，请用完后及时通知收回。

 电源插座/变压器——酒店备有多用插座及变压器，如有需要，请联系房务中心。

 冰块提供——酒店会准备新鲜冰块，如需要请与房务中心联系。房间清扫——请致电：XXX 如果您的房间亮起“请勿打扰”灯或门外挂“请勿打扰”牌，我们将于当日2:00PM后与您电话联系，如没有回复，我们将安排正常清扫。床铺整理服务——请致电：XXX 酒店在每日下午六时提供床铺整理服务，如客人不需此项服务，请在房门外挂“请勿打扰”告示牌。衣物洗涤及缝补服务——请致电：XXX 房内衣柜备有干、手洗衣单，请根据所需项目填妥后放入洗衣袋或联系房务中心。如需缝补衣物，请直接联系房务中心。电力供应——请致电：XXX 酒店房间电力供应为220V交流电，房间浴室内备有110V插座。为保障客人安全，请勿在房间内使用自备之暖炉或煮食用具。如有任何疑问，请与房务中心联系。迷你酒吧——请致电：XXX 在客房内附有私人酒吧，提供各类酒水、饮品、啤酒供您选择，客人并可参考吧台上的酒类饮品指南。服务员会每日点算及补充酒吧，所有消费及开过的酒瓶皆宜全费记入阁下的账户，请与房务中心联系。能源节省装置

所有房间均设有能源节省装置，须将门卡插入门旁的卡槽内，才能启动房内电力，离开房间时请取出门匙卡。饮用水

阁下不可直接饮用酒店房间浴室内的自来水。房间内备有烧水器，您可以取自来水烧开后饮用。健身中心——请致电：XXX 健身中心位于七楼，为宾客提供多种新颖康体设施，最先进的健美及心肺功能训练之健身器材一应俱全。开放时间为（5月—10月）7:30AM—11:00PM，（11月—4月）10:00AM—10:00PM。

便利店——请致电：XXX 位于酒店一楼大堂的便利店备有杂志、书籍、雪茄、香烟等日常用品和各式纪念品。电视节目

房间的电视有多个频道以供选择，详情请参阅电视频道选择指南。酒店房间电视设有中文、英文、日文频道，以备客人观赏。

餐饮篇

主要服务项目：餐饮服务、酒吧、客房送餐服务、会议室及会议设备的租用。

餐厅及酒吧——请致电：XXX 有关资料请参阅餐饮服务指南。私人宴会——请致电：XXX 如需安排私人宴会，请联系酒店订餐处。会议室及会议设备租用——请致电：XXX 本酒店有各式会议室可提供租用，并可为会议提供电脑、投影仪等设备的租用服务。

客房送餐服务——请致电：XXX 本酒店为宾客提供二十四小时客房送餐服务。

各餐厅简介

XXX中餐厅

主要接待团队用餐、各类大型宴会、喜庆婚宴、商务宴请、中式散点，宾客在享受我们精心为您提供的粤式菜肴和地方特色菜地同时又可享受我们无微不至的服务。

营业时间：11:30AM—2:00PM；5:30PM—10：00PM.豪华包厢

为宾客提供粤菜和地方特色菜为主的商务宴请，优雅的环境是亲朋好友聚会之理想场所。XXX西餐厅

该西餐厅以西式风格为主，为您提供独特的异国风味及浪漫情调，24小时提供客房送餐服务。营业时间：7:00AM—1:00AM.XXX酒吧

在这幽雅的环境里，您将享受到我们精心挑选的一系列餐酒、名牌烈酒及鸡尾酒，也能品尝各式饮料和点心。营业时间：7:00AM—1:00AM.XXX多功能会议厅

可提供400人以内的各种中大小型会见、签约及会场服务。

安保篇

防火措施——请致电：XXX 所有疏散通道均有清楚注明，客人房间与疏散通道位置亦已在房门后的平面图清楚显示。为阁下安全着想，请留意最近房间之两个疏散通道。如发现火警，请立即触动最近的火警铃，并通知酒店大堂经理。如情况十分危急，请马上离开房间，锁上房门，携带门匙卡，并利用最近的疏散通道离开酒店。切勿使用电梯。

切勿浪费时间收拾个人物品。紧急应变措施——请致电：XXX 火警信号——持续不断的铃声。疏散信号——经酒店广播系统宣布。

酒店疏散通道图已张贴房间门上，请仔细阅读。

消防、警务或救护车——请联系酒店大堂经理查询有关资料。安全

请花费数分钟细读此资料可能是很好的安全投资。你可能永远不会遇上危急，可能勿需应用下文的忠告，但由于要以防不测，请用心留意紧急出口及熟读你踏入任何高楼大厦所采用的安全程序：

此楼层的紧急出口在客房门后的《火警撤退计划》清楚地显示出来。如遇上浓烟，你可能有困难寻找紧急出口，因此请抽空细阅及留意和遵行以下几点：

细数阁下客房与最近的两个紧急出口的相距有多少个门口。

检查这层楼走廊放置灭火器、消防喉及警铃的位置。明确空调的“开”“关”钮。如发现失火

 启动最近的警铃。 通知电话接线生。

 准备门匙，前往紧急出口，沿用楼梯离开本酒店，切勿乘搭电梯。 如未能离开你的客房，请紧闭门口以隔绝烟火，客房衣柜内备有防毒面具。

 如失火较轻，用就近的灭火器扑灭火，向电话接线生报告你的行动。

如听到火警铃需要撤离  准备门匙以及小心行动。

 用手掌触摸门及把手。如门或把手是灼热或不寻常的灼热，切勿开启此门。如门并不烫热，小心开启此门，但需做好随时关闭此门的准备。

 大多数不幸是因为吸入浓烟或有毒气体，并非因为烧伤而致命。 如走廊弥漫浓烟，请尽量保持处于较低位置。如有必要用手及膝爬行。

 前往就近的紧急出口。 切勿所使用电梯。

 集合地点位于本酒店正门前停车场。

 如你发觉出口封锁，请退回客房或前往房顶。保持冷静及紧握扶

手。

如必须留待客房内

 切勿恐慌，逗留在房内也可以逃过火灾。 关闭空调。 把浴缸注满水备用。

 通知电话接线生并告知您的位置。

 把湿毛巾或床单塞到门下的缝隙及其它风口，防止浓烟渗入房间。 如烟雾渗入客房，用湿毛巾捂住口、鼻，防止吸入浓烟。 如空气充满浓烟烟雾，办法是微开您的窗户。如窗户未能开启，用抽屉或椅打烂玻璃窗。

如烟火有下层从外面上升切记不可开启或打烂窗户。如你的房间首先起火

 请准备门匙并立即撤出客房。 随即把门关闭。

 启动警铃并通知就近的客房。

 用最近的电话通知电话接线生，从紧急出口步行至安全地方。 切勿乘搭电梯。

 集合地点位于本酒店正门前停车场。防止火灾事故发生的几点注意事故  请不要在房间内使用大功率电器  请不要在床上吸烟  请不要在灯上晾衣服

 请不要将烟火爆竹等易燃易爆物品带入酒店 注意事项

酒店前厅部及客房内免费提供保险箱供客人存放贵重物品。请在公众地方或在户外观光购物时，小心阁下所有物品。旅客所携带的大量现金对盗贼来说是个诱惑，所以请尽量准备小量现金及收藏贵重物品于安全及隐藏的地方。

虽然各家酒店的客房门锁未必相同，但大部分也在房内装置防盗链。我们奉劝阁下，在客房内活动或尤其是休息时，把防盗链拴上，认清是酒店员工后方可让他们进入您的客房，所有酒店员工穿着制服并佩戴名牌。

环保篇

碧莲江景大酒店根据环保宣言及国际认可的ISO 14000标准来制订及运作环境保护管理系统，此环保政策是我们整体环保承诺，部分政策列举如下：

 与社区携手合作，联同员工、顾客及供应商竭力维护自然界的资源。

 遵守现行环境保护的法例，符合各项有关的规定。

 不断为改善环境而努力，并通过积极执行各项环保最佳措施及确保有效的资源运用，避免污染环境。

 认同降低能源耗用为主要环保项目，在酒店内切实执行节约措施及提高员工环保意识，期望在减低能源耗用量的同时，仍维持一贯高素质的服务。

 减少废料的产生，在可行的情况下，尽量推行循环再用和再造。 将环保纳入采购的准则，期望供应商能同样重视环境保护。 在策划及执行新的运作工序时，必以最有效的资源运用及尽量减少损害环境为原则。 大堂设有废旧电池回收箱。

 酒店恕不提供以野生保护动物为材料的食物。

 为了保护地球的环境，我们真诚希望阁下参加到环境保护行动中，以减少对大自然的污染和资源损耗，如减少您的床上用品、毛巾、一次性用品的更换，将废弃的电池投入废旧电池回收箱内等等。 为了地球的美好环境和将来，感谢您的支持与参与。

General Manager’s Remarks Dear Guest: Warmly welcome to XXX Hotel!We provide the best service for you and hope you can get a unforgettable experience in our hotel.This Guest Service Directory is provided as a comprehensive guide to our many services.If you have any questions, please contact our Aistant Manager(extension XXX).To further enhance our servers, we value feedback and suggestions, and would greatly appreciate if you could fill in the guest questionnaires before your departure.We look forward to the opportunity of welcoming you back in the near future.Yours sincerely Residant General Manager XXX

Hotel Police and Regulations1、Every customer should provide a valid identification card or paport while check in.2、Customers should observe The Hotel’s Regulations and corporate with our staffs and takes care of hotel’s properties.3、Please don’t let your unregistered friends stay in you room over night.4、Any pet or animal and those object with strong smell or special odor are not allow to bring into the hotel.5、Please don’t bring inflammable, explosive, poisons and any other dangerous belongings with you.6、Please don’t change any electric lines in your room and use big electrics such as heaters, microwave.7、Any illegal activities are not allowed such as fighting, gambling, drug taking.Sales and Front Desk Main service: Check in, Check out, Reservation, Information, Concierge, Tour Reservation——Extension XXX Please contact the Reservation Office.Front Desk——Extension XXX Please contact the Front Desk located in the Lobby for extension of stay, late check out, room change or onward reservation.Check out——Extension XXX Check out time is 12:00 at noon.For extension of stay, please contact the Front Desk.An additional 50％ of the daily room rate will be charged for extension up to 6:00pm.And a full day room rate will apply after 6:00pm.Keys——Extension XXX For your convenience, please keep your key card with you during your stay with us.White you are checking out, please return the key card to Front Desk.Safety Deposit Box——Extension XXX Please deposit your valuables in the electronic safe available in your room, or in the safety deposit box located at the Front Desk in the Lobby.Both safe deposit box service are available free of charge.Visitor——Extension XXX

If the visitors staying in your rooms after 11:00pm, please register to the Front Desk in the lobby.Foreign exchange——Extension XXX The front desk cashier provide exchange services.Please present your paport or other valid identification and ensure that you receive an exchange voucher.Please contact the front desk for enquiries.Credit Card——Extension XXX The following credit cards are accepted: American Expre, Diners Club, JCB, Master card, Visa etc.Please contact the Front Desk for enquiries.Concierge——Extension XXX Please contact the Concierge located in the Lobby for hotel information, restaurant reservation, tour and travel arrangements, airport transportation, bicycle for rental, bell and parking services.Lost and Found——Extension XXX Please contact concierge.Tourism——Extension XXX Please contact the tourism to confirm your air tickets and reservation, tour information.Busine Center——Extension XXX The Busine in the lobby offer busine travelers a full range of support services and facilities.Please call XX for details information.Opening Time: 7:30am——11:00pm daily(please contact Aistant

Manage after 11pm, the extension is XXX).Aistant Manage——Extension XXX If you have some problem or want to know some information during your stay in our hotel, the aistant manager will aistant you to solve them and answer your question friendly.Personal Computer——Extension XXX All guests rooms are equipped with internet connection.Please contact the Aistant Manage for aistance.Medical service——Extension XXX If you want to the Telephone Directory for further information or call the operator for aistance.Local Call and DDD Call If you want to make a local and DDD call, please dial 9 first.Housekeeping Main service: Butler service, Make up room, Laundry, Mini Bar, Health Club Housekeeping Service——Extension XXX Our Butler Service available 24 hours a day to attend to your personal needs and other housekeeping services.Please contact the Housekeeping Center. Shoe Shine Service——This services is complimentary.Put your shoes inside the shoe basket in your room.Your shoes will be cleaned when your room is made up. Babysitting——Prearrange babysitting one day before if poible or at least six hours in advance.Please contact the Housekeeping Center. Commodity Rental——We can offer iron/iron board /nail file/transformer/scotch tape for the guest, Please return to service center XXX after 4 hours. Adaptor/Transformer——Please contact the Housekeeping if an adaptor or transformer is required. Ice——Ice cubes will be provided, please contact Housekeeping.Make up Room——Extension XXX If there is a “DND” signal in your Room door or you have a “DND” sign on your door knob, we will contact you after 2:00pm and clean your room if

nobody is in the room.Turn-down Service——Extension XXX A turn-down service is provided from 6:00pm.If you do not require this service, please place the “Do Not Disturb” sign your door.Laundry, Sewing and Mending Service——Extension XXX Laundry, Dry Cleaning and Preing lists are available inside your wardrobe.Please fill in the lists and contact the Housekeeping Center for collection.Electricity——Extension XXX The electricity supply to all rooms is 220 volts AC.All bathrooms are equipped with a shaver socket for 110V or 220V AC.In care of your safety, the use of private heating or cooking appliances is not permitted in guest rooms.If you have any enquiries, please contact Housekeeping.Mini Bar——Extension XXX Your mini bar will be replenished daily.Should you require further items or a more comprehensive range of beverages, Items consumed will be changed to your Account.Please contact XXX.Energy Conservation There is an Energy Conservation System in every guest rooms.Electricity supply is activated by inserting your key card into the slot located near the door.Water Water from the tap can not be drink directly.Electrical pot can be used to make the drinkable water.Health Club——Extension XXX The Health Club is located at XXX floor.Our Health Club offers a wide range of recreation facilities catered to the needs of modern travelers.Kiosk——Extension XXX The kiosk, on the second floor, offers local and international newspapers, magazines, books, cigars, cigarettes and gift items.Television A Selection of TV channels are available.For detail, please refer to the channel selection guide on TV.Food and Beverage Main Service: Food and Beverage, Bar, Room Service, Meeting room, Equipment rental Western Restaurant and Lounges——Extension XXX For information on our restaurant and lounges, please read the next page.Private Party——Extension XXX To arrange private party in our function hall, please call our Beverage reservation.Conference Room and Equipment Rental——Extension XXX Conference room, portable computers with black & white and color laser printers, slide and overhead projectors are available for rental.Room Server——Extension XXX Twenty four hours room service is available.Restaurant Brief XXX Chinese restaurant For group meal, wedding banquet, busine banquet, Chinese a la carte, enjoy the delicious local and Cantonese food.Open time: 11:30AM—2:00PM;5:30PM—10:00PM Deluxe balcony For busine banquet with local and Cantonese food, it is your ideal place enjoy with you friends.XXX western restaurant

Western style decorate, offer the special exotic food, you can touch the romantic emotion here, 24 hours room service.Open time: 7:00AM —1:00AM.XXX Bar Offer the red wind, liquor, cocktail, deerts and drinks.Open time: 7:00AM —1:00AM.XXX function hall For variety meeting, conference and signing contract, it can contain up to 400 person.Security and Safety Fire Procedures ——Extension XXX All fire exits are cleanly marked and their locations are indicated on the floor plan mounted behind your room door.For your safety, please remember the two nearest fire exits near your room.Please push the fire alarm button and inform the aistant manage while you find a fire.If it is very emergency, please leave your room with your room your room key card and escape the from the nearest fire exit.Emergency——Extension XXX Fire alarm signal—Bells ring continuously.Evacuation signal—Announcement through pubic addre system.Fire exit plants are available on all guest room doors.Please read them carefully.Fire, police or ambulance—Please contact our Aistant Manager for information.Safety In the event of an emergency, the few minutes it would take to read this information could be a since you should always be alert for the unexpected, be diligent and always note exits and emergency procedures of any high-rise building while you enter.The fire exits on your floor are cleanly marked.Please also note the exit plan located on the back of your guest room door.Should there be heavy

smoke, you may have difficulties locating there exits, so please take the time to observe the following points;Count the number of doorways between your door and the two nearest emergency exits.Check the location of the fire extinguishers/hoses and alarm in the corridor of your floor.Understand the air-conditioning “NO” and “OFF” controls in your room. If you find a fire.Activate the nearest fire alarm.Call the Operator Please take your room key with you.Leave the hotel using the exit staircase, do not use the elevators.Close door(s)against the fire if unable to leave your room.If the fire is small, extinguish it by using the extinguisher in the wardrobe or wardrobe or nearest to you.Report your action to the Operator. Evacuating if hearing the fire alarm Take your room key and move cautiously.Feel the door and handle with palm of your hand.If the door or handle is hot or abnormally warm, don’t open it.If the door is not hot, open it carefully, but be ready to close it immediately if neceary.Most injury and death occur from inhalation of smoke and poisonous

gases, not from burning.If there is smoke in the corridor, stay as low as poible.Craw on hands and knees if neceary.Proceed to the nearest emergency exit.Do not use the elevators.The aembly point is located at the parking in front of our hotel gate.If your exit is blocked, go back to your room or proceed to the roof.Stay calmly and always hold the handrail. If you must remain in your room.Do not panic.You can stay in your room and still survive from the fire.Turn off the air condition.Fill bathtub with water.Call the Operator and identify your location.Stuff wet towels and sheets around door seals and air vents.If smoke still enters your room, cover your mouse and nose with a wet towel to avoid the smoke.As a last resort, if the air becomes too smoke laden, you can break the window with a chair or drawer.Do not open or break a window if smokes of flames are rising outside from a lower floor. If a fire starts in your room.Take your room key with you.Evacuate your room immediately.Close the door security behind you.Activate a fire alarm and notify your neighbors immediately.Call the Operator on the nearest phone, walk to safety place via the emergency exit.Do not use the elevators.The aembly point is located at the parking in front of our hotel gate.Security Although the style of lock on your room door may vary from other hotel, most room types are fitted with an additional security chain.This chain is activated from inside your room.It is recommended that you use this chain whenever you are in you room, especially sleeping.Only authorize and identified hotel staff can come into your room.All hotel employees wear uniforms with name tags.Caution Item Safe deposit boxes are provide free of charge at the Front Desk and inside your room respectively.Keep a close eye on your property when enjoying the sightseeing or shopping.A large amount of cash is a temptation, so carry as little cash as poible and keep it and other valuables of you in a safe and inconspicuous place.Environmental Management System Elite Garden Hotel currently operates an environmental management system while complies with the Corporate Environment Statement and the internationally accepted ISO 14000 Standard.This Environmental Policy forms the basis of our overall environmental commitment.The hotel will implement measures to meet policy commitments, including those listed below and corporate environment commitments, both now and in the future. Working with the community as a whole and in aociation with staff clients, and suppliers to conserve natural resources and preserve the quality of the environment in which we operate; Conforming to all relevant environmental legislative and requirements; Identifying and implementing environmental improvements on a continual basis and by being committed to the prevention of pollution by the implementation of environment best practices and operational controls through the effective use of resources; Recognizing energy and water consumption as key environmental iues and seeking to reduce the use of these key commodities through the implementation of conservation practices and staff awarene whilst maintaining the high standards of service within the Hotel;

 Reducing waste, and to reuse or recycle or recycle produce whenever practicable; Influencing the environment performance of supplier by incorporating environmental considerations into purchasing decision; Planning and operating new activities and operations in a manner while best conserves natural resources and minimizes risk to the environment; Ensuring adequate resources to provide training to staff to sufficiently ensure control of environmental aspects and the implementation of the Hotel policy and objectives; Ensuring that all staff are familiar with the Environmental Policy and encouraged to identify potential environmental improvement initiatives, which will be evaluated by the Environmental Protection Committee and where appropriate, included in the environmental management programme.