新入职员工英语单词培训资料_新入职员工的培训资料
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新入职员工英语单词培训资料
一、酒店各部门及酒店设施名称：
行政办公室：Executive [iɡ′zekjutiv] office客房部：Rooms division [di′viʒən]
前厅部：Front[frʌnt] office餐饮部：Food & Beverage [′bevəridʒ] department[di'pɑ:tmənt]
工程部：Technical [′teknikəl] department / Engineering[‚endʒi′niəriŋ] department
人事部：Human['hju:mən] Resources[ri'sɔ:siz] department保安部：Security [si′kjuəriti] department大堂副理：Aistant[ə'sistənt] Manager管家部：Housekeeping ['hauski:piŋ]PA：Public Area公共卫生市场销售部：Sales Marketing department预订部：Reservation[‚rezə′veiʃən]
运输部：Transportation [‚trænspɔ∶′teiʃən] department宴会厅：Banquet [′bæŋkwit] Hall(ballroom)大堂酒吧：Lobby Bar医务室：Clinic [′klinik]健身房：Gymnasium [dʒim′neiziəm] /Gym[dʒim] room 健身中心：Fitnee center网球场：Tennis Court[kɔ:t]室内/外游泳池：indoor/outdoor swimming pool [pu:l] 外币兑换：Foreign['fɔrin] Exchange邮局：Post Office大堂公用电话：House Phone付费电话：pay phone洗手间：Toilet ['tɔilit] /Washroom /Lavatory ['lævə‚təri]电梯：Lift/Elevator[′eliveitə]
员工电梯：ServiceElevator自动扶梯：Escalator[′eskəleitə]旅行社：travel agency[′eidʒənsi]夜总会：Night Club停车场：park/parking lot[lɔt]商店/杂货店：store
二、前厅部：
接待处：Reception [ri′sepʃən]询问处：Information[‚infə′meiʃən]商务中心：busine[′biznis] center 礼宾部：Concierge[‚kɔ:nsi′εəʒ]机场代表：Airport Representative[‚repri′zentətiv]
皇冠楼层：Club floor/Executive[iɡ′zekjutiv] Floor总机：Operator[′ɔpəreitə]/Switchboard[′switʃ‚bɔ:d]酒店人员用房：house use散客：walk in净房价：netrate没有通知取消而又未到的预订：no show坏房：out of order吉（空）房：vacant[′veikənt]有人住的房间：occupied[′ɔkjupaid]客满：full house入住登记：check in退房：check out提升：upgrade [′ʌpɡreid]半日用房：day use
留言条：meage [′mesidʒ]共计：total价钱：price[prais]基本费：basic[′beisik] charge[tʃɑ:dʒ]附加费：surcharge[sə:′tʃɑ:dʒ]/ additional charge手续费：commiion[kə′miʃən] charge
服务费：cover charge/ service charge信用卡：credit[′kredit] card值班经理：MOD(manager on duty)残疾人用房：handicap[′hændikæp] room转房：room change[tʃeindʒ]
三、礼宾部
行李：luggage[′lʌɡidʒ](英)/baggage[′bæɡidʒ](美)手提包：handbag[′hændbæɡ]
手提箱/衣箱：suitcase[′sju:tkeis]旅行袋：travel[′trævl] bag背包：kitbag[′kitbæɡ]
贵重物品：valuable[′væljuəbl]易碎物品：breakable [′breikəbəl]笔记本电脑：laptop ['læptɔp]
帆布：canvas ['kænvəs]塑料：plastic ['plæstik, plɑ:stik]银色：silver ['silvə]粉红色：pink[piŋk]深蓝色：navy ['neivi]blue/dark [dɑ:k]blue紫色：purple灰色：grey[ɡrei]/gray
行李标签：label['leibl]/tab[tæb]/tag [tæɡ]包裹：parcel['pɑ:sl]告示牌：signboard['sainbɔ:d]护照：paport['pɑ:spɔ:t]身份证：identity[ai'dentiti] card小册子：brochure[brəu'ʃjuə]
观光(n./vi.)：sightseeing['saitsi:iŋ]/sightsee ['saitsi:]一天游：full day excursion
半天游：half day excursion [iks'kə:ʃən]旅行社：travel agency导游：guide [ɡaid]
领队：tour conductor [kən'dʌktə]车费：fare[fεə]免费：free[fri:]单程车费：one way fare 来回车接送：round[raund] trip [trip] transfer[træns'fə:]轿车服务：limousine ['limu(:)zi:n] service 航空公司：airline ['εəlain] company/airways ['εəweiz]飞机班次：flight[flait] number
机场快线：airport expre [iks'pres]粗绳：rope [rəup]登机牌：boarding['bɔ:diŋ] check/pa/card*号键: asterisk['æstərisk](key)#号键：pound[paund] sign/pound key电池：battery ['bætəri] 移动电话：mobile['məubail](phone)充值卡：recharge [' ri:'tʃɑ:dʒ] card行李车：trolley['trɔli]
四、家具furniture['fə:nitʃə]：
窗帘：curtain ['kə:tən]婴儿床：crib[krib]加床：extra ['ekstrə] bed茶几：teatable
衣柜：wardrobe['wɔ:drəub]行李架：baggage stand/rack [ræk]床头柜：night table/bedstand
椅子：chair抽屉：drawer['drɔ:ə]沙发：sofa['səu fə]长沙发/长靠椅：settee[se'ti:]
五、电器：
开关：switch[switʃ]台灯：desk lamp[læmp]/reading lamp床头灯：bedlamp/bedlight/bedside lamp 落地灯:standard lamp/floor lamp灯罩：lampshade['læmpʃeid]小酒吧：mini bar
电热水壶：（electric[i'lektrik]）kettle['ketl]空气调节装置：air conditioner[kən'diʃənə]
电冰箱：refrigerator[ri'fridʒəreitə]/fridge [fridʒ]电视机：television['teliviʒən]
多用途插座：adapter[ə'dæptə(r)]熨斗：iron['aiən]熨板：ironing board充电器：charger磅秤：scale[skeil]传真机：fax[fæks] machine[mə'ʃi:n]吹风筒：hair dryer [' draiə]
宽带：broad[brɔ:d] band[bænd]宽带线：cable ['keibl]无线的：wirele ['waiəlis]
遥控器：remote[ri'məut] control[kən'trol]打印机：Printer
六、客房用品：
衣架：hanger['hæŋə]烟灰缸：ashtray ['æʃtrei]冰桶：ice barrel['bærəl]糖：sugar['ʃuɡə]即溶咖啡：instant['instənt] coffee废纸篓:wastebasket ['weist‚bɑ:skit]圆珠笔：ball pen
文具夹：stationery['steiʃ(ə)nəri] holder ['həuldə]信封：envelope['enviləup]回形针:clip[klip]手电筒：flashlight['flæʃlait]钉书机：staple['steipl]雨伞：umbrella衣柜：wardrobe['wɔ:drəub] 送餐餐牌：door knob[nɔb] menu['menju:]请勿打扰卡：do not disturb[dis'tə:b](DND Card)
拖鞋：slipper['slipə]洗衣服务：laundry [' lɔ:ndri] service洗衣单：laundry list[list]
洗衣袋：laundry bag叫早服务：morning call(service)/wake up call鞋刷：shoe brush [brʌʃ]
鞋油：shoe polish['pɔliʃ]/shoeshine ['ʃu:ʃain]剪刀：sciors['sizəz]针线包：sewing ['səuiŋ] kit [kit] 胶水：glue[ɡlu:]玻璃胶纸:tape [teip]开罐器：can opener ['əupənə]冰夹：ice tongs[tɔŋz] 保险箱：safety [' seifti] box开瓶塞钻子：corkscrew [' kɔ:kskru:]牙签：toothpick ['tu:θpik] 垃圾箱(英/美)：dustbin ['dʌstbin]/ ashcan['æʃ kæn]城市地图：city map服务指南：service guide 电视节目单：TV program['prəuɡræm] guide[ɡaid]总经理名片：GM's card床垫：mattre['mætris] 地毯：carpet[' kɑ:pit]全身镜：looking gla床单：bedsheet [bedʃi:t]毯子：blanket ['blæŋkit] 枕头：pillow['piləu]枕头套：pillowcase[′piləukeis]羽绒被：duvet [du:′vei]
鞋拔：shoehorn ['∫u:hɔ:n]
七、浴室用品：
浴室：bathroom ['bɑ:θru:m]抽水马桶：lavatory浴帽：shower['ʃauə] cap[kæp]毛巾：towel['tauəl]浴巾：bath towel肥皂：soap[səup]洗发水：shampoo [ʃæm'pu:]护发素：hair conditioner [kən'diʃənə]沐浴露：foam [fəum] bath浴盐：bath salts [sɔ:ltz]润肤露：body lotion['ləuʃən]
棉签：cotton['kɔtn] bud[bʌd]浴袍：bathrobe['bɑ:θrəub]牙膏：toothpaste['tu:θpeist]
牙刷：toothbrush['tu:θbrʌʃ]梳子：comb [kəum] /hair brush剃刀：shaver['ʃeivə]须刨：razor ['reizə]纸巾：tiue ['tisju:]厕纸：toilet paper女宾清洁袋：lady's sanitary ['sænitəri] bag
空气清新剂：air freshener['freʃənə(r)]花洒：rain[rein] shower
八、餐饮：
中国餐厅：chinese restaurant海鲜餐厅：seafood restaurant自助餐：buffet['bʌfit]
早茶：tea breakfast下午茶：high tea点心：dim sum['dim'sʌm]/refreshment[ri'freʃmənt]
面条：noodle['nu:dl]稀饭/粥：conjee/congee['kɔndʒi:]粤菜：Cantonese[‚kæntə'ni:z] style[stail] 营业时间：busine hours欢乐时光：happy hour茶壶：tea pot[pɔt]筷子：chopsticks['tʃɔpstiks]
汤匙：soup[su:p] spoon[spu:n]餐叉：fork[fɔ:k]水果盘：fruit[fru:t] plate[pleit]
九、其它：
老虎钳：plier['plaiə]螺丝刀：screwdriver[' skru:draivə]锤子：hammer['hæmə]
计算机：calculator['kælkjuleitə]翡翠：jade[dʒeid]翻版：counterfeit ['kauntəfit]/fake[feik]皮革制品：leather ['leðə]名牌：famous brand[brænd]邮票：stamp[stæmp]珍珠：pearl
水果：fruit药房：drugstore打火机：lighter['laitə]火柴：match扑克牌：squeezer/playing card 安全套：condom卫生巾：sanitary towel对讲机：walkie-talkie
十、广州各主要酒店名字：
白天鹅宾馆：White swan[swɔn] hotel花园酒店：Garden hotel中国大酒店：China hotel
东方宾馆：Dongfang hotel亚洲国际大酒店：Asia['eiʃə] international hotel
天誉威斯汀酒店：The Westin GuangZhou富力丽兹卡尔顿酒店：The Ritz[rits]-Carlton['kɑ:ltən] GuangZhou 富力君悦酒店：Grand Hyatt GuangZhou艾葳格兰花园酒店：Evergrande garden hotel
长隆酒店：ChimeLong[tʃaim,lɔŋ] hotel远洋宾馆：Ocean['əuʃən] hotel胜利宾馆：Victory['viktəri] hotel广东迎宾馆：Guangdong guest house华夏大酒店：Landmark ['lændmɑ:k] Canton[' kæn'tɔn] hotel广州大厦：Hotel Canton景星酒店：Star hotel中央酒店：Central[sen'trɑ:l] hotel
江湾大酒店：Riverside [' rivəsaid] hotel爱群大酒店：Aiqun hotel白云宾馆：BaiYun hotel国泰宾馆：Cathay[kæ'θei] Pacific[pə'sifik] hotel招商宾馆：China merchants['mə:tʃəntz] hotel外商活动中心：Foreign['fɔrin] businemen club广州建国酒店：JIANGUO hotel假日酒店：Holiday inn 广州国际金融大厦：Guangzhou international financial[fai'nænʃəl] building华美达酒店：Ramada pearl[pə:l] 广州十甫假日酒店：Holiday inn SHIFU GuangZhou丽柏广场：La[lɑ:] Perle [pЗ:l]天河城：Tee mall 中信广场：CITIC Plaza正佳广场：Grandview mall陶陶居：TAOTAOJUrestaurant
莲香楼：LIANXIANGLOU太平洋电脑城：Pacific PC center凯悦酒家：The deluxe restaurant
十一、房间类型补充：
高级吸烟双床房(TTWS)：superior [sju:'piəriə] twin smoking
高级非吸烟双床房(TTWN)：superior twin non smoking
高级吸烟大床房(KNGS)：superior king smoking
高级非吸烟大床房(KNGN)：superior king non smoking
豪华吸烟双床房(TFTS)：deluxe [di'lʌks, di'luks] twin smoking
豪华非吸烟双床房(TFTN)：deluxe twin non smoking
豪华吸烟大床房(KFTS): deluxe king smoking
豪华非吸烟大床房(KFTN): deluxe king non smoking
豪华吸烟大床套房(XFTS):deluxe suite king smoking
豪华非吸烟大床套房(XFTN):deluxe suite king non smoking
行政楼层吸烟大床房(KEXS):club floor king smoking
行政楼层非吸烟大床房(KEXN):club floor king non smoking
行政楼层吸烟双床房(TEXS):club floor twin smoking
行政楼层非吸烟双床房:(TEXN)club floor twin non smoking
行政楼层吸烟大床套房(XEXS):club floor suite king smoking
行政楼层非吸烟大床套房(XEXN):club floor suite king non smoking
行政楼层吸烟三房套房(XOTS):club floor three bays suite smoking(include one king bed room & one twin beds room)
行政楼层非吸烟三房套房(XOTN):club floor three bays suite non smoking(include one king bed room & one twin beds room)双床残疾人用房(TWCS):disable room twin smoking
总统套房(XSTS): presidential[‚prezi'denʃəl] suite(six bays)
