酒店实用英语口语_实用英语口语句典
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宾馆常用住宿英语
I'll arrive late, but please keep my reservation.我會晚一点到达，请保留所预订的房间。
Sorry , he is not in at the moment.对不起，他现在不在。Would you like to leave a meage ? 您要留口信吗？ Pardon.对不起，请再说一遍，好吗？
I beg your pardon.对不起，请再说一遍，好吗？
祝贺语：
I made a reservation in Taipei.我在台北已预订房间。My name is Wang Ming-Ming.我的名字是王明明。I'd like a quiet room.我想要一间安静一点的房间。I'd like a room on the upper level.我想要楼上的房间I'd like a room with a nice view(a balcony).我想要一间视野好(有阳台)的房间。
Is hot water available any time?随时都有热水供应吗?
Congratulations!祝贺您！Happy birthday!生日快乐！
Happy new year!新年快乐！Merry Christmas!圣诞快乐！Have a nice holiday!假日快乐！May I see the room?我可以看一看房间吗?Do you have anything bigger(better/cheaper)? 是否还有更大的(更好的/更便宜的)房间?I'll take this room.我要订这间房间。
Would you fill in this registration form? 麻烦填写这张住宿登记表。Do you accept credit crads(traveler's checks)?
这里可使用信用卡(旅行支票)吗?
Could you keep my valuables? 是否可代为保管贵重物品Where is the dining room? 餐厅在哪儿？
What time does the dining room open?餐厅几点开始营业What time can I have breakfast?早餐几点开始供应Is there a beauty salon(barber shop)? 旅馆内有美容院Can I have a card with the hotel's addre?
是否可给我一张有旅馆地址的名片?Can I get a ticket for the sight-seeing bus here?
是否可在此购买观光巴士券?
Where is the nearest subway station?最近的地铁站在那里Welcome to our hotel(restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）Have a good time!祝您过得愉快！
电话用语：
hotel , front desk.Can I help you? 饭店，前厅。您找谁？Sorry , I’ve dialed the wrong number.对不起，我拨错号了。May I speak to your general manager? 能和你们总经理说话吗？Speaking.我就是。
???
(理发院)吗??Wish you every succe!祝您成功！
答谢和答应语:
Thank you(very much).谢谢您（非常感谢）。Thank you for your advice(information , help)感谢您的忠告（信息、帮助）。It’s very kind of you.谢谢，您真客气。You are welcome.不用谢。Not at all.不用谢。Don’t mention it.不用谢。
It’s my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)
I am at your service.乐意为您效劳。
Thank you for staying in our hotel.感谢您在我们酒店下榻。I’m sorry.很抱歉。Excuse me.对不起。
I’m sorry ,It’s my fault.很抱歉。那是我的过错。Sorry to have kept you waiting.对不起，让您久等了。Sorry to interrupt you.对不起，打扰您了。I’m sorry about this.对此表示抱歉。I apologize for this.我为此道歉。That’s all right.没关系。Let’s forget it.算了吧。
征询语：
Can(May)I help you? 我能帮您什么吗？
Yes, please.好的。
What can I do for you.我能为您干点什么？
Is there anything I can do for you ? 有什么能为您效劳的吗？Just a moment , please.请稍等一下。May I use your phone? 我能借用您的电话吗？ Certainly.当然可以。Yes, of course.当然可以。
指路用语:
Go upstairs/downstairs.上楼/下楼。
It’s on the second(third)floor.在二
（三）楼。Excuse me.对不起。
餐饮部：
11、Sit down , please.Here is the menu.请坐，给您菜单，先生。May I take your order ,sir? 您要点菜吗？
12、What would you like to have ,coffee or tea? 您要喝咖啡还是茶？ Where is the washroom(restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？ This way ,please.请这边走 Turn left /right.往左转/右转。
It’s in the lobby near the main entrance.在大厅靠近大门。It’s in the basement at the end of the corridor.在地下室走廊尽头。
提醒用语：
Mind/(Watch)your step.请走好。Please be careful.请当心。
Please don’t leave anything behind.请别遗忘您的东西。Don’t worry.别担心。Take it easy.放心好了。
Please don’t smoke here.请不要在这边抽烟。
告别语：
Goodbye.再见。See you late.再见。Good night.晚安。See you tomorrow.1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number?您能告诉我您的名字与房间号吗？
3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier’s desk over there.请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？May I take them for you? 我来帮您拿好吗？
客房部
6、Housekeeping.May I come in? 客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the
bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.我希望没有打扰您。
9、One moment ,madam.I’ll bring them to you right away.等一会儿，夫人。我马上送来。
10、I’ll send for an electrician(doctor , ……)我给您请电工（大夫……）。
13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？
14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
15、Here is the bill.Please sign it.这是您的帐单，请签字。
销售用语：
1、What kind of rooms(foods)would you like to have?您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent)discount.我们给您九折优惠。
4、We’ll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。
5、We accept your terms.我们接受您的条件。
公关用语：
6、May I introduce myself? 让我介绍我自己。
7、May I present you a litter souvenir? 请接受我们的一点小纪念品。
8、Let’s drink to our friendship!为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！
10、Cheers!干杯！!)
征求意见用语：
11、How do you like Chinese food?您喜欢中国菜吗？
12、What do you think of our service ?您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的。
15、In our hotel we don’t accept tips.我们饭店是不收小费的。It’s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。
Thank you all the same.然而，还是要谢谢您。我不能保证，但我会尽力而为。
16、I’m afraid you’ll have to pay for thedamage.您必须赔偿。
21、What can I show you.您要买什么？
17、Thank you for telling us about it.谢谢您告诉我们
22、How do you like this fashion(color ,size ,design)?I’ll look into the mater right away.我马上去处理这件事情。您喜欢这种款式（颜色、尺寸、图案）吗？
18、Iaure you it wont happen again.我保证此类事情不会再发生。
23、The extra large size of this color is out of stock.19、Please don’t worry ,sir(madam)先生（夫人），请不必担心。这种颜色的特大号已经卖完了。I’;;send someone up to your room right away.Please try
我马上派人到你的房间去。
10． What is the rate，please？请问房费多少？ 20、I can’t guarantee anything ,but I’ll try my best.5．How long will you be staying？您打算住多久？
