A letter of complaint_aletterofthanks
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A letter of complaint: The letter of complaint usually consists of three iues:
一
the reason for writing the letter, 1.I am writing to complain about…/that…
2.I am writing to expre my diatisfaction with somebody about something 3.I am most reluctant to complain, but…
4.I feel sorry to trouble you but I am afraid I have to make a complaint about… Examples: I am writing to complain about the service on the Beijing-Shanghai train which I took on August 16, 2001.I am writing to expre my diatisfaction about the Walkman I bought at the duty-free shop in your airport on February 14, 2005.二 background information and problems(past tense)三actions required
1.I would be grateful / I shall appreciate it very much if you could take the matter into consideration and solve it at your earliest convenience.2.I would like to have this matter settled by the end of…/ within 14 days.Sample 1 You live in a room in college which you share with another student.You find it very difficult to work there because he or she always has friends visiting.They have parties in the room and sometimes borrow your things without asking you.Write a letter to the Accommodation Office at the college and ask for a new room next term.You would prefer a single room.Explain your reasons.Dear Sir or Madam, I am writing to inform you that I wish to move into a new room next term.I would prefer a single room, as I find the present sharing arrangement inconvenient.I must explain that the reason for my diatisfaction is my roommate’s inconsiderate behavior.For one thing, his friends are constantly visiting him;for another, he regularly holds noisy parties.In addition, he sometimes borrows my things without asking me.In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my aignments.I am sure you will agree that the only solution is for me to move into a room of my own, where I will be free from such distractions.Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as poible.Yours sincerely，Janice Kennedy Sample 2
You have received your pay for your summer holiday part-time job, but your pay is le than you were promised.Please write a letter to the manager of the unit, clearly stating what work you have done and how long your work took.While explaining your case, put forward your demand and suggestion.Dear Manager，I have received the $800 check which you pay to me as a part-time software programmer in your company during my latest summer vacation.However, I am at a lo why the amount is $ 100 le than you promised to pay me.It was contracted that a part-time software programmer’s weekly wage is $ 300.I signed the contract with you and consequently worked in your company for a total of 3 weeks.In the period, I went to and from work on time and to your satisfaction, I completed each task that you aigned me without any errors.Also, no blame about me was ever heard in any aspect.So my total income should be $ 900, which is $ 100 more than that I gained from you.I firmly insist on your kind explanation of the difference and making it up as soon as poible.Your early reply would be highly appreciated.Yours sincerely Janet Smith Sample 3 Dear Manager:
Much to my regret, I write this to place a complaint against your bad delivery service of your company.The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov.1, arrived yesterday.The serial number of the machine is 4703-0641.I am sorry to report that the recorder has been badly damaged.There was no unusual damage to the packing case, but when I opened it, I found that the lid of the recorder had been cracked and that the front surface of the machine had been scratched.Since there was such damage to the goods, I decided to file a complaint against the delivery service.Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.Sincerely yours,Jonathan Edwards 社交书信(Letters of Social Activities)
社交书信包括的内容很多，如邀请信、推荐信、介绍信、证明信、贺信、感谢信等等
A Letter of Congratulation
祝贺信
开头：开门见山，说明消息来源
正文：回忆过去，表明感受，展望未来，提出建议。
结尾：表达祝愿
常用句型：
What exciting/thrilling news!
It is good/sensational news.I was delighted/thrilled to hear/to receive the news that „.It is the most joyful news I have heard for a long time.I congratulate you on/upon your succe.Congratulations and all good/best wishes.Please accept my heartiest congratulations on„
Permit me to congratulate you„
We want you to know how happy we were when„
It gave me a great deal of pleasure to learn„
Wish you all the happine in the world.I hope you will have nothing but joy and happine in your life/career.All the luck in the world to you!
Best of luck to you!
Fifth Avenue
New York 10003
October 19th, 2002 Mr.Joseph R.Smith
4903 Ellis Avenue Chicago, Illinois 60607
Dear Mr.Smith,As soon as I heard of your election to the board of directors of your firm, I felt I must write you to let you know how happy I am with your advancement.All of your friends have felt that in spite of the great difficulties you have faced in your climb up through the ranks, the outstanding ability we all recognized in you.This could not go unacknowledged.This advancement is certainly your due, and I think your firm should also be congratulated on taking advantage more fully of your exceptional talents.Sincerely yours,Emil Holgerson
A Letter of Apology 道歉信(Letters of Apologies)
道歉信是写信人对未尽之事向收信人表示歉意。语言要诚挚，解释的理由要真实，不要显出丝毫虚情假意，从而使收信人理解，并达到最终谅解。
开头：简单交代对何事进行道歉。
正文：解释事情发生的原因，消除误会或矛盾。
结尾：再次表示遗憾和歉意，表明愿意补救的愿望，提出建议或安排。
常用句型：
I must apologize to you for„
I am very sorry that..I regret to inform you that I will not be able to„
I am afraid what I have done has caused many inconveniences to you.I sincerely hope you understand that I offended you quite unintentionally.I believe you can understand that I have not intended to hurt you.I owe you an apology.It is my fault.I am to blame for this unpleasant thing.Please pardon/excuse/forgive me.I sincerely hope that you will kindly accept my apologies.I will try my utmost not to make such a stupid mistake again.I trust the settlement of the matter will meet your wishes.I hope you will kindly forgive my lapse of attention.I am so sorry to have put you to/into so much trouble.应注意：
事情原委要解释清楚。
说明情况与理由，实事求是，简明扼要。
态度诚恳。
用词委婉，语气温和，得体。
256 Weeton Road,2nd Floor,Hong Kong
7th June, 2004 Dear David,I am very sorry that I could not meet you last night.I hope that you did not wait too long outside the New York Theatre.I had to look after my small brother until my mother returned home.She was a long time at the doctor's and, she arrived home very late.I ran all the way to the bus-stop., but I had already mied the bus.I decided to get on a tram and I arrived at the New York Theatre at eight o' clock.I did not think that you would still be there because I was three-quarters of an hour late.I do hope that you will forgive me.Your friend,Peter Oct.31, 2000
Dear Mr.Clark，I would like to expre my apologies for not being able to keep our 9 o’clock appointment.I had a small accident on my way to school.I will come over to your apartment the day after tomorrow — Monday, November 2, at 9 a.m.if that is convenient for you.I will check my mailbox tomorrow to see if you have left a note for me.Otherwise, I will see you at nine, Monday morning.With many apologies.Yours
Li Xiaomei(Signed)
December 15, 2000
Dear Mary，I am very sorry that I was out when you came to see me yesterday afternoon.The fact is that I had an engagement with some friends and, ignorant of your visit, accompanied them to the cinema.Not until nine o’clock in the evening did I come back.You must have been disappointed by my absence.I hope you will not leave the city this week.I will call on you on Friday afternoon at four o’clock.As this is the first time you come to Beijing, I will take you to some places that may interest you.Please wait for me in your hotel at the appointed time.Yours truly，Xiao Cheng 感谢信
开头：表达谢意，提及受到的帮助。
正文：回忆该帮助，高度评价/赞扬对方，表达当时的心情感受。
结尾：再次表达谢意，提出回报希望。
常用句型：
I am grateful/thankful to you for„
I am much obliged to you for your help.I shall always appreciate the aistance you have given me.I am writing to expre my thanks to you for the many kindnees you showed me when I was in hospital.It was most thoughtful /considerate/ considerable and generous of you to send me such a beautiful and fancy gift.It is very kind of you to help us.I hope you can know how much I appreciate your hospitality and your many kindnees to me.But for your help, I would not..If it had not been for your timely aistance, I am afraid that..Thanks from the bottom of my heart for„
With thanks from every one of us and best wishes to you.Again, I would like to expre our warm thanks to you.I shall be pleased to reciprocate your favor when the opportunity arises.应注意：
开头要直截了当。
表明诚意，避免空洞。
态度热情
Beginning of a thank-you letter I am writing to extend/convey my heart-felt thanks/sincere appreciation/gratitude to you for…
End of a thank-you letter
1.I must thank you again for your generous help / kind aistance.2.Please accept my gratitude, now and always.3.My true gratitude is beyond words.Thank you again.4.If you need any help to …, please let me know.I shall appreciate it very much if you can give me a chance to return your kindne.Writing task 1
After being involved in an accident, you were looked after by another person.Write a special letter to expre your thanks.Dear John, I am writing to expre my heartfelt gratitude.I am referring to that unfortunate accident the other day, when I was knocked off my bike by a taxi.If it had not been for your timely aistance in giving me first aid and taking me to a nearby hospital, I fear that the consequences might have been much more serious.The doctor says that my broken leg is healing well, and the bruises and cuts I suffered will soon be completely better.In addition, the taxi company has agreed to pay my hospital bills.Everyone agrees that it was your quick-witted response in that emergency that has led to this satisfactory outcome.Although nowadays many people talk about the need to be unselfish to help others, we see very few people practicing what they preach.But you showed by your selfle action that you are an exception.If there were more people like you, this world would be a much nicer place.Yours sincerely, Ted
Writing task 1 You have just arrived in the city where you are going to spend two years for your master’s degree.You have a lot preparation to do before the new term starts, but you do not know how to go round the city.A friend you have newly acquainted offered you guidance and helped you through difficulties.Write a letter to expre your thanks.Dear Mary，I am writing this letter to thank you for the guidance you gave me.I was a perfect stranger when arriving at this city.Once I lost myself for not knowing the way in a downtown street, although I stopped to ask some people for direction.As you know this is the first time for me to come up to this big city.I bought a guidebook, but there were still difficulties in going round the city.The streets and shops puzzled me so much that I would rather stay indoors.It is your valuable guidance that has enabled me to go about the city without losing myself.I thank you very much for your kink help.Now I begin to know how to take the proper trolley buses.Yesterday I went downtown with some of my schoolmates to buy some stationery.Leon will begin in a few days.I will come over to see you some day next week and tell you everything that has happened to me.Sincerely yours Julia Noel
Dear Mi Smith，I hope you can know how much I appreciate your kindnees you showed me when I was in hospital.I got sick just a week before the final examination.I was so worried that I could not take part in the examination.It was just you that encouraged me to face the illne bravely.So I recovered soon, and I got good results in my final examination.If it had not been for your timely aistance, I am afraid I can’t have recovered so soon and achieved such good results.Again, I would like to expre my thanks to you.Sincerely yours，Dear Mi Smith，I am writing to expre my thanks to you for the many kindnees you showed me when I was in hospital.If it had not been for your timely aistance, I am afraid that I would be still in hospital now.I got sick just a week before the exam.You treated me well and I recovered soon.Now I pa the exam.But for your kindne help, I would not have paed the exam.Again, I would like to expre my warm thanks to you.I shall be pleased to reciprocate your favor when the opportunity arises.Yours sincerely，Dear Mi Smith，I was a patient of yours one week ago, and I write the letter to you to show my appreciation for your help.It was near the final exam then, and without your hospitable and generous help, I could not have recovered so soon, let alone to get a high mark on the exam.I shall always appreciate the help you had offered me and I shall be pleased to reciprocate your favor when opportunity arises.Again, I would like to expre my warm thanks to you.Best wishes，Sincerely yours，80 Federal Street
Boston, Maachusetts
02109
October 24, 2001 Dear Mi Webster,Years ago when I was in your cla in English, I became discouraged, you will never know just how discouraged I was when you came to my rescue, you saw hope for me when I knew only despair.You gave me renewed faith in myself, and I am writing now, after all these years, to thank you.But in my heart I have thanked you a million times, and now I wish you to know that to you I owe the succe which I am enjoying.In this mail I am sending you a copy of my latest book, which is having a very good sale, and I wish you to remember as you read it that without your encouragement it would never have been written.Gratefully yours,Charles G.Martin
A Letter of Thanks
Rosedale, California
July 15, 1999 Dear Mrs.Moore,You may be sure that I shall always continue to enjoy the week which I have just spent in your home with Louise.You did everything poible to make us happy.The parties, the picnics, and the lunches were all so delightful and gay that I can never thank you enough for all the trouble you took for US.Mother and I are already counting the days until Louise will be here with us.Tell her that I will write to her tomorrow.Gratefully yours,Mary Smith
咨询信
开头：简要告知身份，表明写信原因或请求
正文：详细阐明询问、请求的具体内容、希望获得的信息。
说明信应写明原因、实情及希望对方做些什么。强调所需信息/帮助的重要性。（按要求）
结尾：表达谢意，希望得到对方回复、帮助或合作。
常用句型：
I would like to inquire about some information concerning/regarding„.I am writing in the hope that you can„
I am writing because I would like to„
Needle to say, your approval of my request will be beneficial not only to myself but to the company.Could you tell me what I have to do to„
It is sincerely requested that you„
My first question is that „
Should I need to send further materials, please let me know.If additional information is required, please advise me at your early convenience.Should I send you copies of my qualification in advance?
I would be much obliged to you if you could let me know the procedures I have to go through.Your prompt and favorable attention to my inquiry would be highly appreciated.Please render me some valuable advice which is conducive to my final decision.I am looking forward to a favorable reply at your earliest convenience.应注意：
请求内容/信息一定要详尽，具体。
语气要客气，委婉。
语言直接，具体，简明。
邀请信
开头：开门见山，说明目的。
正文：邀请内容（活动性质，地点，时间，日期），有关要求与希望。
结尾：重申对方参加的重要性，希望尽快回复。
常用句型：
I should be much pleased if you would come to our party on Friday the 15th at 6.I am pleased to invite you to participate in „to be held from„to„.in..I feel it a great honor if you could..It is my pleasure/a great honor for me to invite you to„
We would be greatly honored if you could come„
I am writing to invite you to„
I am particularly anxious to have you join us.It is a long time since I have had the pleasure of seeing you and I do hope you can come.We hope that you can come and look forward to seeing you.I will cover all the expenses involved.应注意：
用词清晰，简明。
邀请内容清楚。表扬信
开头：身份简介，提及感谢的人，事。
正文：叙述经过，详细介绍值得表扬之处，表达感受
结尾：提出祝愿与希望
常用句型：
I am writing to tell you how highly I think of„
I am writing because I appreciate very much what Mr./Mi„from your company has done.I am greatly impreed by„.What he has done shows that„
He deserves praise for what he has done.I am greatly inspired by„
It is your good service as well as excellent food that help you set up a world reputation.For this reason, I am writing to expre my heartfelt thanks and hope that your company will have a brighter future.应注意：
叙述经过，明确具体。
上升到一个高度。
语言诚恳。练习题：
Ex.1
You joined a package tour last week.But you not satisfied with the service.Write a letter of complaint Ex.2
Your clamate and close friend, Jack, has just paed the graduate entrance examination and is going to study at a famous university in another city.Write a letter of congratulation to him.Ex.3
You stayed with a local family when you attended a training program in UK.You returned to your home country in a hurry and found that you had left your laptop in the family.Write a letter to the family, thanking them for their hospitality.Describe the computer and where it is and ask the host to send it back to you.Ex.4
You are a college student who applies for a part-time job in a shop during the summer vacation.Write a letter to the shop owner explaining why you are a suitable person for the job.Remember to ask him or her about the rate of payment.Ex.5
You are a college student who applies to a university for an MA degree program of the major “Life Science”.Introduce yourself and state out the reasons.Ask them to send the neceary information concerning the course.Ex 6.You are going to study abroad.Ask the foreign students office about the qualifications, the tuition fee, the accommodation.Ex.7 You have invited a friend over to have dinner with you one night, but just before the dinner you received an urgent phone call from your office and you had to leave immediately.Write a letter of apology to your friend.Ex 8 The Christmas is coming.Write a letter to your friends to invite him/her to spend the holiday with you.
