如何在广交会上接待客户.4.5_广交会客户接待对话

如何在广交会上接待客户.4.5由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“广交会客户接待对话”。

1.接待客户

如果看到有人朝我们产品上扫上5秒以上，就主动打招呼。

Hello, Can I help you ?

Welcome and have a visit.尽可能的让客户做下来谈。

My name is Chuck, I am here to service you.May I have you name card plz ?

拿到名片之后先看下客户的名字，公司，职位，国家，行业，还要注意有没有邮箱地址，没有的要让客户留下地址。这样心中先大致有数，回忆我们做过的这个国家的比较出名的客户。念一遍客户的名字，发音是否正确。知道客户名字之后，在两个人对话的时候，适当的时候要称呼对方。假如你在对话中经常称呼对方，对方也会称呼你，这样可以让客户很容易对你有印象可以在后续交谈中之后。因为很多人往往拿到客户的名片之后就放在一边了，有时候跟客人谈的时候，都已经忘记客户的名字了。

2.可以问客人一些问题。尽可能的多问信息，让客户多说话，自己在做互动。

1)Which product are you interested in ?

2)Which busine line are you in ? Back to School, Office , Home decoration or other ?

3)Are you retailer, wholesaler, distributer or trading company.If retailer-How many stores does your company have ?

If distributer: Do you distribute your goods only in your domestic market? Or in the whole Europe? Which country is your biggest market?

If trading company, which country is your main market ?

如果这个国家有自己熟悉的做过的客户，就也介绍一下。

如果没有特别出名的客户，就介绍一下，我们出过哪些产品到这些国家，哪些是卖的最好的。

4)What’s your quality level do you sell in your market ?

5)Do you have your own brand ?

通常有自己自己品牌的客户，都是生意做的还不错的。

6）have you bought from China before?

What is the total amount do you buy from China per year ?

如果是客人看上的产品是他以前买过的。

Which city of the factory do you buy before ?

How is their quality and service ? have you met any problem with them ?

Are you satisfied with current suppliers ?

7)What’s your purpose for this the fair? Do you want to find new product or new supplier ?