Strategic analysis of healthcare service quality using fuzzy AHP methodology
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Facilitating offshoring with enterprise technologies: Reducing operational friction in the governance and production of services Original Research Article Journal of Operations Management
Rice drying synthesis is an eential operation that has to be done carefully and cost-effectively.Rice is harvested at high moisture content and hence must be dried within 24 h for safe storage.However, improper drying can cause fiuring in the rice grain, and thus greatly reduce its market value.Multi-pa drying systems are therefore used to gradually bring moisture content to desired level.The problem of rice synthesis, considered in this study, seeks the configuration of units and their corresponding operating conditions that maximize rice quality.This problem is formulated as a mixed-integer dynamic optimization problem.The integer part of the problem reflects proce alternatives while the dynamic part originates from nonlinear differential-algebraic equations describing the drying behavior of a rice grain.Clearly such a formidable problem is not easy to solve.Hence, we propose an approach that makes use of two algorithms: a genetic algorithm to search for the best configuration of units and a control vector parameterization approach that optimizes the operating conditions for each configuration.We demonstrate the effectivene of the approach on a case study.Article Outline 1.Introduction 2.Background
2.1.Drying methods
2.2.Modeling the drying proce
2.2.1.Compartmental modeling of the synthesis problem of rice drying proce 3.Mathematical programming of the synthesis problem
3.1.Superstructure representation 3.2.Problem formulation 3.3.Solution strategy 4.Implementation
4.1.The general algorithm 4.2.Genetic algorithm
4.2.1.Chromosome representation 4.2.2.Fitne function 4.2.3.Selection 4.2.4.Croover 4.2.5.Mutation
4.3.Control vector parameterization approach 5.Case study
5.1.Tuning GA parameters 5.2.Maximization of HRY 6.Conclusions
Appendix A.Details of the drying model References
Control vector optimization and genetic algorithms for mixed-integer dynamic optimization in the synthesis of rice drying procees Original Research Article Journal of the Franklin Institute
The development of cheap and robust communications technologies has lowered the cost of conducting busine transactions acro international boarders and opened up low wage rate global labor markets to firms facing demand for cheap and efficient service delivery.A review of transaction cost theory and operations management models of service proce disaggregation reveals parallels between the how firm boundaries are determined and how certain service proce elements can be disaggregated from face-to-face customer contact.This theoretical background is used to identify challenges to the effective offshoring of service procees.The competitive capability literature offers suggestions as to how firms might acquire the internal capabilities required to manage offshore service procees.Propositions are developed on how the standardized transactional infrastructure of enterprise technologies(and the organizational competencies developed by succeful enterprise system adopters)may help mitigate the challenges of offshore governance.Article Outline 1.Introduction
2.Rationale and challenges of service proce offshoring
2.1.Disaggregating services for offshoring 2.2.Transaction cost theory 2.3.Offshoring service procees
3.Meeting the challenges of offshore governance
3.1.What are the challenges of offshore governance? 3.2.Examples of offshored services
3.3.Internal firm capabilities and the management of offshore service procees 4.Offshoring and enterprise technologies
4.1.Technical strengths of enterprise technologies 4.2.Managerial competencies aociated with ERP use 5.Summary and suggestions for future research
5.1.Suggestions for future research References
The role of middle management in the execution of expansion strategies: The case of developers’ selection of hotel projects Original Research Article International Journal of Hospitality Management
Managers in the service sector are under preure to demonstrate that their services are customer-focused and that continuous performance improvement is being delivered.It is eential that customer expectations are properly understood and measured under the constraints that organizations must manage.The majority of the work to date has attempted to use the SERVQUAL(service quality)methodology in an effort to measure service quality.In this study, firstly the concept and factors of service quality are examined.Then a fuzzy AHP(analytic hierarchy proce)is structured to evaluate the proposed service quality framework.A case study in healthcare sector in Turkey is presented to clarify the methodology.Article Outline 1.Introduction 2.Theoretical iues
2.1.Service concept 2.2.Service quality concept 2.3.Healthcare quality 3.Research design 4.Methodology
4.1.Fuzzy extended AHP
4.1.1.Eences of fuzzy AHP
4.1.2.Computational procedure of fuzzy AHP 5.Case study
6.Conclusion and future research Uncited references Acknowledgements
Appendix A.Detailed information about hospital alternatives A.1.Busine Hospital A.2.Dünya Göz Hospital A.3.Acıbadem Hospital A.4.Medicana Hospital
Appendix B.Questionnaire for service quality References
Pesticide use and application: An Indian scenario Review Article Journal of Hazardous Materials
Organic goat production can be a rewarding livelihood and is gaining popularity.Global organic production has increased significantly annually over the past decade.Industry analysts forecast that demand in many markets will continue to grow at 10–30% per year, with the international organic market expected to grow to a volume of US$ 100 billion in the next decade.Organic dairy has shown stronger growth rates than organic meat production.In certain regions, the rise in organic milk production has increased the range of proceed value-added organic milk and dairy products, and demand is out-stripping supply.The basic principles of organic goat production include care, ecology, fairne, and health as stated by the International Federation of Organic Agriculture Movement(IFOAM).Organic goat production can improve animal welfare, protect the environment, and sustain rewarding rural live styles.There are challenges when dealing with organic goat production, especially when one hopes to control intestinal parasites and to achieve adequate nutritional management.Exploring nutritional technology and disease prevention and treatment will eventually improve the production efficiency.There are various regulations in different countries that apply to certify organic foods, and the number of regulations is growing.One of the leading federations in international organic farming is IFOAM.The standards can be certified under IFOAM then can be recognized in many counties around the world.These regulations serve as branding effort, not only to protect the “organic” brand but also to promote it.Future of organic goat production will have to rely on continue search for alternatives in nutrition and disease prevention and control that are environmentally friendly, human health conscientious and animal considerate.Understanding organic goat farming from economic, ecological, and animal welfare perspectives will increase the likelihood of succe.Article Outline 1.Introduction
2.History and development 3.Global organic agriculture 4.Industry standard 5.Organic goat production 6.Milk production 7.Meat production 8.Fiber production
9.Organic goat production in marginal land
10.Nutritional implications in organic goat production 11.Product proceing 12.Product marketing 13.Organic production and food security
14.Animal welfare, ecological, and sustainability iues 15.Global trend and outlook 16.Opportunities and challenges 17.Conclusion References
Organic goat production, proceing and marketing: Opportunities, challenges and outlook Original Research Article Small Ruminant Research
Agricultural development continues to remain the most important objective of Indian planning and policy.In the proce of development of agriculture, pesticides have become an important tool as a plant protection agent for boosting food production.Further, pesticides play a significant role by keeping many dreadful diseases.However, exposure to pesticides both occupationally and environmentally causes a range of human health problems.It has been observed that the pesticides exposures are increasingly linked to immune suppreion, hormone disruption, diminished intelligence, reproductive abnormalities and cancer.Currently, India is the largest producer of pesticides in Asia and ranks twelfth in the world for the use of pesticides.A vast majority of the population in India is engaged in agriculture and is therefore exposed to the pesticides used in agriculture.Although Indian average consumption of pesticide is far lower than many other developed economies, the problem of pesticide residue is very high in India.Pesticide residue in several crops has also affected the export of agricultural commodities in the last few years.In this context, pesticide safety, regulation of pesticide use, proper application technologies, and integrated pest management are some of the key strategies for minimizing human exposure to pesticides.There is a dearth of studies related to these iues in India.Therefore, the thrust of this paper was to review the technology of application of pesticides in India and recommend future strategies for the rational use of pesticides and minimizing the problems related to health and environment.Article Outline 1.Introduction 2.Pesticide usage in India
3.Factors related to pesticide safety in India
4.Methods of pesticide application and application equipments 5.Factors affecting proper application of pesticides
5.1.Operator knowledge 5.2.Equipment design
5.3.Service conditions of equipment 5.4.Weather conditions
6.Regulations in pesticide application
6.1.Indian scenario 6.2.International scenario
7.Problems related to improper pesticide application 8.Recommendations
8.1.Rational use of pesticides(RUP)8.2.Integrated pest management(IPM)
8.3.Continuous monitoring of pesticide residues in agricultural commodities 8.4.Organic farming 8.5.Farmers awarene 8.6.Additional recommendations Acknowledgements
This research is based on the strategy premise that managerial action matters and integrates middle management's decisions in examining succeful execution of expansion strategies.The study complements existing strategy models by including middle management's decisions(as opposed to top executives’)and examines how managers rely on control-related tactics to meet strategic objectives.A theoretical integration around the construct of control guides the research design.A comparative case study approach is employed to examine how developers in multinational hotel corporations select hotel projects when implementing expansion strategies.Findings suggest that a trade-off between control costs and control benefits determines the succe of project selection for expansion.Article Outline 1.Introduction 2.Literature review
2.1.Introduction
2.2.Strategy execution, middle management and control
2.3.Control in TCT and AT: the case of hotel projects selection by developers 2.4.Determinants of control in TCT and AT 2.5.Control costs in TCT and AT 3.Methods
3.1.Data collection: instruments and protocols 3.2.Validity and reliability: considerations 3.3.Data analysis and theme identification 3.4.Competitive consideration 3.5.Control variables 3.6.Sample description
3.6.1.Respondents 3.6.2.Expansion choice(s)4.Findings
4.1.Management of downside risk 4.2.Control determinants
4.2.1.Frequency
4.2.2.Information systems 4.2.3.Uncertainty 4.2.4.Aet specificity 4.3.Control costs
4.3.1.Monitoring cost 4.3.2.Information search-cost 4.3.3.Bargaining costs 4.3.4.Residual lo 4.3.5.Bonding costs 4.4.Conclusion
5.Implications and future research
5.1.Contributions 5.2.Limitations 5.3.Future research
Appendix A.Interview: protocol and questions: extract References
