高星级酒店术语中英文对照_专用术语中英文对照表
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RESERVATION DEPARTMENT GLOSSARY
Reservationist
The front office employee responsible for proceing and
订房员
maintaining all reservation records
Advanced deposit
The receipt of money to be placed into a guest's account
预付定金
prior to the guest's arrival at the hotel.Advanced
The request for available space at some time in the near
预先预订 reservation
future.Confirmation
Slip
Confirmation
Reservation
Day rate
Full house
Guaranteed
Reservation
No show
Overbooking
Over stay
Room availability
Turn always
Undercooking
Underalphabet group
Independent
member.Traveler)
Statistics
A collection of quantitative data aembled for analytical and
interpretive purposes.Amendment
Changes in guests details prior to get arrival.Cancellation
Guests decision of not coming after reservations has been
Made.RECEPTION / CASHIER DEPARTMENT GLOSSARY
Average room rate
The average number of dollars collected for each room bed
at a given hotel.Back of the house
Those areas and departments with which the guest is unlikely
to come into direct contact during a normal period
of occupancy.Front of the house
Those areas and departments with which the guest is most
likely to come into direct during a normal period of
occupancy.Occupancy
That period of time during which a guest rents a room and
is in residency.Transient guest
A person away from home.Floor limit
The amount of outstanding charger the hotel will allow a
credit card guest to near prior to receiving an authorization
number from the credit card company.Home limit
The amount of money the guest is allowed to charge to an
account by the hotel approach the guest seeking partial or
full settlement of the outstanding account balance.Credit limit
The amount of money the guest is allowed to charge to an
家庭套价
包价
零星客
统计
更改
取消 平均房价
住房率
信用限额
Account by the hotel approach the guest seeking partial or
Full settlement of the outstanding account balance.in house guest
An individual client who had registered with the hotel and
住店宾客
has not checked out.Late Charge
A charge purchase that reaches the front desk for posting
after the has checked out.regale a late charge billing.night audit
A specialized reification of accuracy and completene on
夜审
a limited set of accounts.registration
room rate
Room revenuer
Room type
skipper
sleeper
Walkin
Checkhouse guests showing each
guest's room numbers.Refers to registration activities that are performed in advance
of the actual registration of a guest by the hotel's
reservation and front desk staffs.The document dengue to capture revenant guest data at the time
of check-in.The nucleus of a computer system responsible for
A、Controlling all proce
B、Completing All arithmetic and logical operations
C、Interfacing with all other system components.An arrangement of hotel data procedures dengue to improve
improve the handing and flow of information and
登记 房价 房类 逃单
散客
宾客名单
提前登记
登记表
System)
documentation.Adjacent rooms
Refers to two hotel rooms that have a common wall, they
相邻房
are simply side by side.(Adjoining rooms)
Adjacent rooms that have an inside connecting doorway.相连房 connecting rooms
onorder
A room that is not saleable because it is under repairer,坏房
decoration or renovation
Available
A room that is ready to be aigned to the next guest
可用房
Occupied
A room that is currently rented to a hotel guest
住人房
Guest account
The record of a guest's financial transactions with the hotel.客帐
Checkin time
The earnest time of day the hotel will allow its guests to
begin registration.On-line
The operating mode of a computer peripheral device which
Is directly interacting or connected to the central
Proceing unit of the system(i.e.direct communication
with the computer.)
City ledger
A collection of city or nonguest , receivable account balance
街帐
(i.e.lots all account receivables coed to the hotel
room count room count and meage sheet room inspection report room key
room occupancy rate room rate card room service rooming list rubbish
客房占用数 客房情况交班表
客房检查报告（设备，清洁等）房间钥匙
客房占用率，客房出租率 房价卡
客房送餐服务
住房名单（团休旅客）垃圾，废物
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