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N:Li shengnan(general manager & hotel service)S:Yang liping(foreign guest)A:He yuanyuan(the receptionist)

Subject:Reception of Foreign Guest In the office N: Hello, Ann!A: Hi, Bo.N: Tomorrow morning, the sales manager of William Company will visit our company at ten o’clock.Please make some arrangements and book a room for her.A: OK, I will.Reservation N: Hello, reservations, how can I help you? A: Hello, I’d like to reserve a room.I wonder if you still have any room available.N: When do you plan to stay here? A: From the 23rd to the 25th of this month.N: Wait a moment.Let me see.A: OK.N: Yes, we still have some rooms available, what kind of room would you like, mi? A: A single room with a private bath overlooking the quiet street.N: I’m sorry, mi.All the single rooms overlooking the quiet street have been booked up.A: So, what kind of room do you have? N: We have a single room with private bath, computer & air conditioner.Is that ok? A: That sounds good.So how much is it? N: Let me check, 500 yuan per night.A: Oh, I think it is a little expensive.N: But it includes a breakfast & a morning paper.A: Do you have any other rooms? N: We have the same room without air conditioner breakfast & morning paper.It is just 400 yuan per night.A: Well, I will choose the first one.N: Fine.Can I have your name? A: Ann.A-N-N.N: Ann, a single room with a private bath, computer, air conditioner from the 23rd to the 25th.A: Yes, that’s right.N: And, what’s your phone number? A: My phone number is ***.N: Ok, I got it.Part 3 : In the airport A: If I’m not mistaken, you must be Mi Smily from William Company.S: Yes, I am.A: I am the secretary of International Trade Company.Nice to meet you!S: Nice to meet you, too.Thank you for meeting me here.A: My pleasure.Here’s the present for you.S: Thanks a million!It’s very kind of you!A: May I help you with your luggage? S: No, thanks!I can manage it myself.Thank you for your consideration.If you don’t mind, please help me with my present.A: Of course.How was your flight.Mi Smily? S: It was terrific except that I’m not used to taking such a long trip.A: So, how long did you take? S: About 12 hours.A: Wow, really a long flight!Our car is waiting for us, let’s go straight to the hotel.This way, please!S: OK.Let’s go!

Part 4

Check in

N

Good morning , madam.Welcome to Wangchao Hotel.What can I do for you ? A

I have booked a room for three days which I called before.N

What’s your name , please ? A

Ann.A-N-N.N

Wait a moment , please.Let me check it.Yes , a single room with a private bath , computer , air-conditioner from 23rd to 25th.Is that right ? A

Yes , it’s right.N

Er , please show your ID card and paport.A

Here you are.N

Could you fill in this form , please ? A

Of course.Here you are.N

Yes , thanks.Your room number is 418.Here is your room card , your ID card and

paport.I hope you will enjoy your stay.A

Thank you!

A

Here is your room , Mi Smily.Is it OK ? S

Oh , yes.It’s lovely , very cozy.What a spacious room.I am appreciate everything you have done for me!A

Not at all.Is there anything I can do for you ? S

No , thanks.Not the moment.A

Well , this is my name card.S

Oh.Ann.Thank you.A

And this is your agenda of next three days.If you have any questions , please do not

hesitate to ask me.S

Ok.Ur…..I see that tomorrow morning , we have nothing to do.Could you take me to some interesting places to have a look ? A

Of course.So we will wait for you in the hall at 9:00 tomorrow morning.Is that all right ? S

Ok.No problem.A

Er…… You must be tired , have a good rest.See you tomorrow!S

See you!