商业银行信息科技风险管理指引_英文版_商业银行风险管理指引

商业银行信息科技风险管理指引_英文版由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“商业银行风险管理指引”。

Guidelines on the Risk Management of Commercial Banks’ Information Technology

Chapter I General Provisions

Article 1.Pursuant to the Law of the People’s Republic of China on Banking Regulation and Supervision, the Law of the People's Republic of China on Commercial Banks, the Regulations of the People’s Republic of China on Administration of Foreign-funded Banks, and other applicable laws and regulations, the Guidelines on the Risk Management of Commercial Banks’ Information Technology(hereinafter referred to as the Guidelines)is formulated.Article 2.The Guidelines apply to all the commercial banks legally incorporated within the territory of the People’s Republic of China.The Guidelines may apply to other banking institutions including policy banks, rural cooperative banks, urban credit cooperatives, rural credit cooperatives, village banks, loan companies, financial aet management companies, trust and investment companies, finance firms, financial leasing companies, automobile financial companies and money brokers.Article 3.The term “information technology” stated in the Guidelines shall refer to the system built with computer, communication and software technologies, and employed by commercial banks to handle busine transactions, operation management, and internal communication, collaborative work and controls.The term also include IT governance, IT organization structure and IT policies and procedures.Article 4.The risk of information technology refers to the operational risk, legal risk and reputation risk that are caused by natural factor, human factor, technological loopholes or management deficiencies when using information technology.Article 5.The objective of information system risk management is to establish an effective mechanism that can identify, measure, monitor, and control the risks of commercial banks’ information system, ensure data integrity, availability, confidentiality and consistency, provide the relevant early warning, and thereby enable commercial banks’ busine innovations, uplift their capability in utilizing information technology, improve their core competitivene and capacity for sustainable development.of 15 4/17/2013

Chapter II IT governance

Article 6.The legal representative of commercial bank should be responsible to ensure compliance of this guideline.Article 7.The board of directors of commercial banks should have the following responsibilities with respect to the management of information systems:(1)Implementing and complying with the national laws, regulations and technical standards pertaining to the management of information systems, as well as the regulatory requirements set by the China Banking Regulatory Commiion(hereinafter referred to as the “CBRC”);(2)Periodically reviewing the alignment of IT strategy with the overall busine strategies and significant policies of the bank, aeing the overall effectivene and efficiency of the IT organization.(3)Approving IT risk management strategies and policies, understanding the major IT risks involved, setting acceptable levels for these risks, and ensuring the implementation of the measures neceary to identify, measure, monitor and control these risks.(4)Setting high ethical and integrity standards, and establishing a culture within the bank that emphasizes and demonstrates to all levels of personnel the importance of IT risk management.(5)Establishing an IT steering committee which consists of representatives from senior management, the IT organization, and major busine units, to oversee these responsibilities and report the effectivene of strategic IT planning, the IT budget and actual expenditure, and the overall IT performance to the board of directors and senior management periodically.(6)Establishing IT governance structure, proper segregation of duty, clear role and responsibility, maintaining check and balances and clear reporting relationship.Strengthening IT profeional staff by developing incentive program.(7)Ensuring that there is an effective internal audit of the IT risk management carried out by operationally independent, well-trained and qualified staff.The internal audit report should be submitted directly to the IT audit committee;(8)Submitting an annual report to the CBRC and its local offices on information system risk management that has been reviewed and approved by the board of directors;(9)Ensuring the appropriating funding neceary for IT risk management works;(10)Ensuring that all employees of the bank fully understand and adhere to the IT risk management policies and procedures approved by the board of directors and the senior management, and are provided with pertinent training.(11)Ensuring customer information, financial information, product information and core banking system of the legal entity are held independently within the territory, and complying with the regulatory on-site examination requirements of CBRC and guarding against cro-border risk.(12)Reporting in a timely manner to the CBRC and its local offices any serious incident of information systems or unexpected event, and quickly respond to it in accordance with the contingency plan;(13)Cooperating with the CBRC and its local offices in the supervisory inspection of the risk management of information systems, and ensure that supervisory opinions are followed up;and(14)Performing other related IT risk management tasks.of 15

4/17/2013 Article 8.The head of the IT organization, commonly known as the Chief Information Officer(CIO)should report directly to the president.Roles and responsibilities of the CIO should include the following:(1)Playing a direct role in key decisions for the busine development involving the use of IT in the bank;(2)The CIO should ensure that information systems meet the needs of the bank, and IT strategies, in particular information system development strategies, comply with the overall busine strategies and IT risk management policies of the bank;(3)The CIO should also be responsible for the establishment of an effective and efficient IT organization to carry out the IT functions of the bank.These include the IT budget and expenditure, IT risk management, IT policies, standards and procedures, IT internal controls, profeional development, IT project initiatives, IT project management, information system maintenance and upgrade, IT operations, IT infrastructure, Information security, disaster recovery plan(DRP), IT outsourcing, and information system retirement;(4)Ensuring the effectivene of IT risk management throughout the organization including all branches.(5)Organizing profeional trainings to improve technical proficiency of staff.(6)Performing other related IT risk management tasks.Article 9.Commercial banks should ensure that a clear definition of the IT organization structure and documentation of all job descriptions of important positions are always in place and updated in a timely manner.Staff in each position should meet relevant requirements on profeional skills and knowledge.The following risk mitigation measures should be incorporated in the management program of related staff:(1)Verification of personal information including confirmation of personal identification iued by government, academic credentials, prior work experience, profeional qualifications;(2)Ensuring that IT staff can meet the required profeional ethics by checking character reference;

(3)Signing of agreements with employees about understanding of IT policies and guidelines, non-disclosure of confidential information, authorized use of information systems, and adherence to IT policies and procedures;and(4)Evaluation of the risk of losing key IT personnel, especially during major IT development stage or in a period of unstable IT operations, and the relevant risk mitigation measures such as staff backup arrangement and staff succeion plan.Article 10.Commercial banks should establish or designate a particular department for IT risk management.It should report directly to the CIO and the Chief Risk Officer(or risk management committee), serve as a member of the IT incident response team, and be responsible for coordinating the establishment of policies regarding IT risk management, especially the areas of information security, BCP, and compliance with the CBRC regulations, advising the busine departments and IT department in implementing these policies, providing relevant compliance information, conducting on-going aement of IT risks, and ensuring the follow-up of remediation advice, monitoring and escalating management of IT threats and non-compliance events.of 15

4/17/2013

Article 11.Commercial banks should establish a special IT audit role and responsibility within internal audit function, which should put in place IT audit policies and procedures, develop and execute IT audit plan.Article 12.Commercial banks should put in place policies and procedures to protect intellectual property rights according to laws regarding intellectual properties, ensure purchase of legitimate software and hardware, prevention of the use of pirated software, and the protection of the proprietary rights of IT products developed by the bank, and ensure that these are fully understood and complied by all employees.Article 13.Commercial banks should, in accordance with relevant laws and regulations, disclose the risk profile of their IT normatively and timely.Chapter III IT Risk Management

Article 14.Commercial banks should formulate an IT strategy that aligns with the overall busine plan of the bank, IT risk aement plan and an IT operational plan that can ensure adequate financial resources and human resources to maintain a stable and secure IT environment.Article 15.Commercial banks should put in place a comprehensive set of IT risk management policies that include the following areas:(1)Information security claification policy(2)System development, testing and maintenance policy(3)IT operation and maintenance policy(4)Acce control policy(5)Physical security policy(6)Personnel security policy(7)Busine Continuity Planning and Crisis and Emergency Management procedure

Article 16.Commercial banks should maintain an ongoing risk identification and aement proce that allows the bank to pinpoint the areas of concern in its information systems, ae the potential impact of the risks on its busine, rank the risks, and prioritize mitigation actions and the neceary resources(including outsourcing vendors, product vendors and service vendors).Article 17.Commercial banks should implement a comprehensive set of risk mitigation measures complying with the IT risk management policies and commensurate with the risk aement of the bank.These mitigation measures should include:(1)A set of clearly documented IT risk policies, technical standards, and operational procedures, which should be communicated to the staff frequently and kept up to date in a timely manner;(2)Areas of potential conflicts of interest should be identified, minimized, and subject to careful, independent monitoring.Also it requires that an appropriate of 15

4/17/2013 control structure is set up to facilitate checks and balances, with control activities defined at every busine level, which should include:--Top level reviews;

Controls over physical and logical acce to data and system;

Acce granted on “need to know” and “minimum authorization” basis;A system of approvals and authorizations;and A system of verification and reconciliation.Article 18.Commercial banks should put in place a set of ongoing risk measurement and monitoring mechanisms, which should include(1)Pre and post-implementation review of IT projects;(2)Benchmarks for periodic review of system performance;(3)Reports of incidents and complaints about IT services;(4)Reports of internal audit, external audit, and iues identified by CBRC;and(5)Arrangement with vendors and busine units for periodic review of service level agreements(SLAs).(6)The poible impact of new development of technology and new threats to software deployed.(7)Timely review of operational risk and management controls in operation area.(8)Ae the risk profile on IT outsourcing projects periodically.Article 19.Chinese commercial banks operating offshore and the foreign commercial banks in China should comply with the relevant regulatory requirements on information systems in and outside the People’s Republic of China.Chapter IV Information Security

Article 20.Information technology department of commercial banks should oversee the establishment of an information claification and protection scheme.All employees of the bank should be made aware of the importance of ensuring information confidentiality and provided with the neceary training to fully understand the information protection procedures within their responsibilities.Article 21.Commercial banks should put in place an information security management function to develop and maintain an ongoing information security management program, promote information security awarene, advise other IT functions on security iues, serve as the leader of IT incident response team, and report the evaluation of the information security of the bank to the IT steering committee periodically.The Information security management program should include Information security standards, strategy, an implementation plan, and an ongoing maintenance plan.Information security policy should include the following areas:(1)IT security policy management(2)Organization information security of 15

4/17/2013(3)(4)(5)(6)(7)(8)(9)(10)(11)Aet management Personnel security Physical and environment security Communication and operation security Acce control and authentication Acquirement, development and maintenance of information system Information security event management Busine continuity management Compliance

Article 22.Commercial banks should have an effective proce to manage user authentication and acce control.Acce to data and system should be strictly limited to authorized individuals whose identity is clearly established, and their activities in the information systems should be limited to the minimum required for their legitimate busine use.Appropriate user authentication mechanism commensurate with the claification of information to be acceed should be selected.Timely review and removal of user identity from the system should be implemented when user transfers to a new job or leave the commercial bank.Article 23.Commercial banks should ensure all physical security zones, such as computer centers or data centers, network closets, areas containing confidential information or critical IT equipment, and respective accountabilities are clearly defined, and appropriate preventive, detective, and recuperative controls are put in place.Article 24.Commercial banks should divide their networks into logical security domains(hereinafter referred to as the “domain”)with different levels of security.The following security factors have to be aeed in order to define and implement effective security controls, such as physical or logical segregation of network, network filtering, logical acce control, traffic encryption, network monitoring, activity log, etc., for each domain and the whole network.(1)criticality of the applications and user groups within the domain;(2)Acce points to the domain through various communication channels;(3)Network protocols and ports used by the applications and network equipment deployed within the domain;(4)Performance requirement or benchmark;(5)Nature of the domain, i.e.production or testing, internal or external;(6)Connectivity between various domains;and(7)Trustworthine of the domain.Article 25.Commercial banks should secure the operating system and system software of all computer systems by(1)Developing baseline security requirement for each operating system and ensuring all systems meet the baseline security requirement;(2)Clearly defining a set of acce privileges for different groups of users, namely, end-users, system development staff, computer operators, and system administrators and user administrators;of 15

4/17/2013(3)(4)(5)Setting up a system of approval, verification, and monitoring procedures for using the highest privileged system accounts;Requiring technical staff to review available security patches, and report the patch status periodically;and Requiring technical staff to include important items such as unsucceful logins, acce to critical system files, changes made to user accounts, etc.in system logs, monitors the systems for any abnormal event manually or automatically, and report the monitoring periodically.Article 26.Commercial banks should ensure the security of all the application systems by(1)Clearly defining the roles and responsibilities of end-users and IT staff regarding the application security;(2)Implementing a robust authentication method commensurate with the criticality and sensibility of the application system;(3)Enforcing segregation of duties and dual control over critical or sensitive functions;(4)Requiring verification of input or reconciliation of output at critical junctures;(5)Requiring the input and output of confidential information are handled in a secure manner to prevent theft, tampering, intentional leakage, or inadvertent leakage;

(6)Ensuring system can handle exceptions in a predefined way and provide meaningful meage to users when the system is forced to terminate;and(7)Maintaining audit trail in either paper or electronic format.(8)Requiring user administrator to monitor and review unsucceful logins and changes to users accounts.Article 27.Commercial banks should have a set of policies and procedures controlling the logging of activities in all production systems to support effective auditing, security forensic analysis, and fraud prevention.Logging can be implemented in different layers of software and on different computer and networking equipment, which falls into two broad categories:(1)Transaction journals.They are generated by application software and database management system, and contain authentication attempts, modification to data, error meages, etc.Transaction journals should be kept according to the national accounting policy.(2)System logs.They are generated by operating systems, database management system, firewalls, intrusion detection systems, and routers, etc., and contain authentication attempts, system events, network events, error meages, etc.System logs should be kept for a period scaled to the risk claification, but no le than one year.Banks should ensure that sufficient items be included in the logs to facilitate effective internal controls, system troubleshooting, and auditing while taking appropriate measures to ensure time synchronization on all logs.Sufficient disk space should be allocated to prevent logs from being overwritten.System logs should be reviewed for any exception.The review frequency and retention period for transaction logs or database logs should be determined jointly by IT organization and pertinent busine lines, and approved by the IT steering committee.of 15

4/17/2013

Article 28.Commercial banks should have the capacity to employ encryption technologies to mitigate the risk of losing confidential information in the information systems or during its transmiion.Appropriate management procees of the encryption facilities should be put in place to ensure that(1)Encryption facilities in use should meet national security standards or requirements;(2)Staff in charge of encryption facilities are well trained and screened;(3)Encryption strength is adequate to protect the confidentiality of the information;and(4)Effective and efficient key management procedures, especially key lifecycle management and certificate lifecycle management, are in place.Article 29.Commercial banks should put in place an effective and efficient system of securing all end-user computing equipment which include desktop personal computers(PCs), portable PCs, teller terminals, automatic teller machines(ATMs), pabook printers, debit or credit card readers, point of sale(POS)terminals, personal digital aistant(PDAs), etc and conduct periodic security checks on all equipments.Article 30.Commercial banks should put in place a set of policies and procedures to govern the collection, proceing, storage, transmiion, diemination, and disposal of customer information.Article 31.All employees, including contract staff, should be provided with the neceary trainings to fully understand these policies procedures and the consequences of their violation.Commercial banks should adopt a zero tolerance policy against security violation.Chapter V Application System Development, Testing and Maintenance

Article 32.Commercial banks should have the capability to identify, plan, acquire, develop, test, deploy, maintain, upgrade, and retire information systems.Policies and procedures should be in place to govern the initiation, prioritization, approval, and control of IT projects.Progre reports of major IT projects should be submitted to and reviewed by the IT steering committee periodically.Decisions involving significant change of schedule, change of key personnel, change of vendors, and major expenditures should be included in the progre report.Article 33.Commercial banks should recognize the risks aociated with IT projects, which include the poibilities of incurring various kinds of operational risk, financial loes, and opportunity costs stemming from ineffective project planning or inadequate project management controls of the bank.Therefore, appropriate project management methodologies should be adopted and implemented to control the risks aociated with IT projects.Article 34.Commercial banks should adopt and implement a system development of 15

4/17/2013 methodology to control the life cycle of Information systems.The typical phases of system life cycle include system analysis, design, development or acquisition, testing, trial run, deployment, maintenance, and retirement.The system development methodology to be used should be commensurate with the size, nature, and complexity of the IT project, and, generally speaking, should facilitate the management of the following risks.Article 35.Commercial banks should ensure system reliability, integrity, and maintainability by controlling system changes with a set of policies and procedures, which should include the following elements.(1)Ensure that production systems are separated from development or testing systems;(2)Separating the duties of managing production systems and managing development or testing systems;(3)Prohibiting application development and maintenance staff from acceing production system under normal circumstances unle management approval is granted to perform emergency repair, and all emergency repair activities should be recorded and reviewed promptly;(4)Promoting changes of program or system configuration from development and testing systems to production systems should be jointly approved by IT organization and busine departments, properly documented, and reviewed periodically.Article 36.Commercial banks should have in place a set of policies, standards, and procedures to ensure data integrity, confidentiality, and availability.These policies should be in accordance with data integrity amid IT development procedure.Article 37.Commercial banks should ensure that Information system problems could be tracked, analyzed, and resolved systematically through an effective problem management proce.Problems should be documented, categorized, and indexed.Support services or technical aistance from vendors, if neceary, should also be documented.Contacts and relevant contract information should be made readily available to the employees concerned.Accountability and line of command should be delineated clearly and communicated to all employees concerned, which is of utmost importance to performing emergency repair.Article 38.Commercial banks should have a set of policies and procedures controlling the proce of system upgrade.System upgrade is needed when the hardware reaches its lifespan or runs out of capacity, the underpinning software, namely, operating system, database management system, middleware, has to be upgraded, or the application software has to be upgraded.The system upgrade should be treated as a project and managed by all pertinent project management controls including user acceptance testing.Chapter VI

IT Operationsof 15 4/17/2013 Article 39.Commercial banks should consider fully the environmental threats(e.g.proximity to natural disaster zones, dangerous or hazardous facilities or busy/major roads)when selecting the locations of their data centers.Physical and environmental controls should be implemented to monitor environmental conditions could affect adversely the operation of information proceing facilities.Equipment facilities should be protected from power failures and electrical supply interference.Article 40.In controlling acce by third-party personnel(e.g.service providers)to secured areas, proper approval of acce should be enforced and their activities should be closely monitored.It is important that proper screening procedures including verification and background checks, especially for sensitive technology-related jobs, are developed for permanent and temporary technical staff and contractors.Article 41.Commercial banks should separate IT operations or computer center operations from system development and maintenance to ensure segregation of duties within the IT organization.The commercial banks should document the roles and responsibilities of data center functions.Article 42.Commercial banks are required to retain transactional records in compliance with the national accounting policy.Procedures and technology are needed to be put in place to ensure the integrity, safekeeping and retrieval requirements of the archived data.Article 43.Commercial banks should detail operational instructions such as computer operator tasks, job scheduling and execution in the IT operations manual.The IT operations manual should also cover the procedures and requirements for on-site and off-site backup of data and software in both the production and development environments(i.e.frequency, scope and retention periods of back-up).Article 44.Commercial banks should have in place a problem management and proceing system to respond promptly to IT operations incidents, to escalate reported incidents to relevant IT management staff and to record, analyze and keep tracks of all these incidents until rectification of the incidents with root cause analysis completed.A helpdesk function should be set up to provide front-line support to users on all technology-related problems and to direct the problems to relevant IT functions for investigation and resolution.Article 45.Commercial banks should establish service level agreement and ae the IT service level standard attained.Article 46.Commercial banks should implement a proce to ensure that the performance of application systems is continuously monitored and exceptions are reported in a timely and comprehensive manner.The performance monitoring proce should include forecasting capability to enable exceptions to be identified and corrected before they affect system performance.of 15

4/17/2013

Article 47.Commercial banks should carry out capacity plan to cater for busine growth and transaction increases due to changes of economic conditions.Capacity plan should be extended to cover back-up systems and related facilities in addition to the production environment.Article 48.Commercial banks should ensure the continued availability of technology related services with timely maintenance and appropriate system upgrades.Proper record keeping(including suspected and actual faults and preventive and corrective maintenance records)is neceary for effective facility and equipment maintenance.Article 49.Commercial banks should have an effective change management proce in place to ensure integrity and reliability of the production environment.Commercial banks should develop a formal change management proce.Chapter VII Busine Continuity Management

Article 50.Commercial banks should have in place appropriate arrangements, having regard to the nature, scale and complexity of its busine, to ensure that it can continue to function and meet its regulatory obligations in the event of an unforeseen interruption.These arrangements should be regularly updated and tested to ensure their effectivene.Article 51.Commercial banks should consider the likelihood and impact of a disruption to the continuity of its operation from unexpected events.This should include aeing the disruptions to which it is particularly susceptible including but not limited to:(1)Lo of failure of internal and external resources(such as people, systems and other aets);(2)The lo or corruption of its information;and(3)External events(such as war, earthquake, typhoon, etc).Article 52.Commercial bank should act to reduce both the likelihood of disruptions(including system resilience and dual proceing);and the impact of disruptions(including by contingency arrangements and insurance).Article 53.Commercial bank should document its strategy for maintaining continuity of its operations, and its plans for communicating and regularly testing the adequacy and effectivene of this strategy.Commercial bank should establish:(1)Formal busine continuity plans that outline arrangements to reduce the impact of a short, medium and long-term disruption, including: a)Resource requirements such as people, systems and other aets, and

arrangements for obtaining these resources;b)The recovery priorities for the commercial bank’s operations;and c)Communication arrangements for internal and external concerned

parties(including CBRC, clients and the pre);of 15

4/17/2013(2)(3)(4)Escalation and invocation plans that outline the procees for implementing the busine continuity plans, together with relevant contact information;Procees to validate the integrity of information affected by the disruption;Procees to review and update(1)to(3)following changes to the commercial bank’s operations or risk profile.Article 54.A final BCP plan and an annual drill result must be signed off by the IT Risk management, or internal auditor and IT Steering Committee.Chapter VIII Outsourcing

Article 55.Commercial banks cannot contract out its regulatory obligations and should take reasonable care to supervise the discharge of outsourcing functions.Article 56.Commercial banks should take particular care to manage material outsourcing arrangement(such as outsourcing of data center, IT infrastructure, etc.), and should notify CBRC when it intends to enter into material outsourcing arrangement.Article 57.Before entering into, or significantly changing, an outsourcing arrangement, the commercial bank should:(1)Analyze how the arrangement will fit with its organization and reporting structure;busine strategy;overall risk profile;and ability to meet its regulatory obligations;(2)Consider whether the arrangements will allow it to monitor and control its operational risk exposure relating to the outsourcing;(3)Conduct appropriate due diligence of the service provider’s financial stability, expertise and risk aement of the service provider, facilities and ability to cover the potential liabilities;(4)Consider how it will ensure a smooth transition of its operations from its current arrangements to a new or changed outsourcing arrangement(including what will happen on the termination of the contract);and

(5)Consider any concentration risk implications such as the busine continuity implications that may arise if a single service provider is used by several firms.Article 58.In negotiating its contract with a service provider, the commercial bank should have regard to(but not limited to):(1)Reporting and negotiation requirements it may wish to impose on the service provider;(2)Whether sufficient acce will be available to its internal auditors, external auditors and banking regulators;(3)Information ownership rights, confidentiality agreements and Firewalls to protect client and other information(including arrangements at the termination of contract);of 15

4/17/2013(4)(5)(6)(7)(8)The adequacy of any guarantees and indemnities;The extent to which the service provider must comply with the commercial bank’s polices and procedures covering IT Risk;The extent to which the service provider will provide busine continuity for outsourced operations, and whether exclusive acce to its resources is agreed;The need for continued availability of software following difficulty at a third party supplier;The procees for making changes to the outsourcing arrangement and the conditions under which the commercial bank or service provider can choose to change or terminate the outsourcing arrangement, such as where there is: a)A change of ownership or control of the service provider or

commercial bank;or b)Significant change in the busine operations of the service

provider or commercial bank;or c)Inadequate provision of services that may lead to the commercial

bank being unable to meet its regulatory obligations.Article 59.In implementing a relationship management framework, and drafting the service level agreement with the service provider, the commercial bank should have regarded to(but not limited to):(1)The identification of qualitative and quantitative performance targets to ae the adequacy of service provision, to both the commercial bank and its clients, where appropriate;(2)The evaluation of performance through service delivery reports and periodic self aement and independent review by internal or external auditors;and

(3)Remediation action and escalation proce for dealing with inadequate performance.Article 60.The commercial bank should enhance IT related outsourcing management, in place following(not limited to)measures to ensure data security of sensitive information such as customer information:(1)Effectively separated from other customer information of the service provider;(2)The related staff of service provider should be authorized on “need to know” and “minimum authorization” basis;

(3)Ensure service provider guarantee its staff for meeting the confidential requests;(4)All outsourcing arrangements related to customer information should be identified as material outsourcing arrangements and the customers should be notified;(5)Strictly monitor re-outsourcing actions of the service provider, and implement adequate control measures to ensure information security of the bank;(6)Ensure all related sensitive information be refunded or deleted from the service provider’s storage when terminating the outsourcing arrangement.Article 61.The commercial bank should ensure that it has appropriate contingency in the event of 15

4/17/2013 of a significant lo of services from the service provider.Particular iues to consider include a significant lo of resources, turnover of key staff, or financial failure of, the service provider, and unexpected termination of the outsourcing agreement.Article 62.All outsourcing contracts must be reviewed or signed off by IT Risk management, internal IT auditors, legal department and IT Steering Committee.There should be a proce to periodically review and refine the service level agreements.Chapter IX Internal Audit

Article 63.Depending on the nature, scale and complexity of its busine, it may be appropriate for the commercial banks to delegate much of the task of monitoring the appropriatene and effectivene of its systems and controls to an internal audit function.An internal audit function should be adequately resourced and staffed by competent individuals, be independent of the day-to-day activities of the commercial bank and have appropriate acce to the bank’s records.Article 64.The responsibilities of the internal IT audit function are:(1)To establish, implement and maintain an audit plan to examine and evaluate the adequacy and effectivene of the bank’s systems and internal control mechanisms and arrangements;(2)To iue recommendations based on the result of work carried out in accordance with 1;(3)To verify compliance with those recommendations;(4)To carry out special audit on information technology.The term “special audit” of information technology refers to the investigation, analysis and aement on the security incidents of the information system, or the audit performed on a special subject based on IT risk aement result as deemed neceary by the audit department.Article 65.Based on the nature, scale and complexity of its busine, deployment of information technology and IT risk aement, commercial banks could determine the scope and frequency of IT internal audit.However, a comprehensive IT internal audit shall be performed at a minimum once every 3 years.Article 66.Commercial banks should engage its internal audit department and IT Risk management department when implementing system development of significant size and scale to ensure it meets the IT Risk standards of the Commercial banks.Chapter X External Audit

Article 67.The external information technology audit of commercial banks can be carried out by certified service providers in accordance with laws, rules and regulations.of 15

4/17/2013

Article 68.The commercial bank should ensure IT audit service provider to review and examine bank’s hardware, software, documentation and data to identify IT risk when they are commiioned to perform the audit.Vital commercial and technical information which is protected by national laws and regulations should not be reviewed.Article 69.Commercial bank should communicate with the service provider in depth before the audit to determine audit scope, and should not withhold the truth or do not corporate with the service provider intentionally.Article 70.CBRC and its local offices could designate certified service providers to carry out IT audit or related review on commercial banks when needed.When carrying out audit on commercial banks, as commiioned or authorized by CBRC or its local offices, the service providers shall present the letter of authority, and carry out the audit in accordance to the scope prescribed in the letter of authority.Article 71.Once the IT audit report produced by the service providers is reviewed and approved by CBRC or its local offices, the report will have the same legal status as if it is produced by the CBRC itself.Commercial banks should come up with a correction action plan prescribed in the report and implement the corrective actions according to the timeframe.Article 72.Commercial banks should ensure the service providers to strictly comply with laws and regulations to keep confidential and data security of any commercial secrets and private information learnt and IT risk information when conducting the audit.The service provider should not modify copy or take away any documents provided by the commercial banks.Chapter XI

Supplementary Provisions

Article 73.Commercial banks with no board of directors should have their operating decision-making bodies perform the responsibilities of the board with regard to IT risk management specified herein.Article 74.The China Banking Regulatory Commiion supervises and regulates the IT risk management of commercial banks under its authority by law.Article 75.The power of interpretation and modification of the Guidelines shall rest with the China Banking Regulatory Commiion.Article 76.The Guidelines shall become effective as of the date of its iuance and the former Guidelines on the Risk Management of Banking Institutions’ Information Systems shall be revoked at the same time.of 15 4/17/2013