商务与管理沟通测试题(3)_管理沟通课程考试试卷

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商务与管理沟通考题

1.Answer the following questions.(1)What is communication channel?

(2)What are the communication channels commonly used in busine?

(3)What are the advantages and drawbacks of each channel mention in this chapter?

(4)What is the format of e-mail?

(5)What is the format of fax?

(6)How to choose an appropriate channel?

2.Decide whether the following statements are true or false.Write “T” for true and “F” for false.(1)Letters and memorandums are used for communication with audience outside the organization.()

(2)Letters are the best option for meages that are formal, private and confidential.()

(3)Website gives information to the public.Interactive communication is not available.()

(4)E-mails and faxes can be used to send confidential and private meages.(5)Since meetings are time-consuming, it is not frequently used for busine communication.()

(6)There is no need to confirm information exchanged over telephone.()

(7)Reader’s preference is an important factor influencing the selection of communication channel.()

(8)Subject line is optional for an e-mail.()

3.Write an e-mail based on the following situations.Write an e-mail based on the following information to C.H.Powell at 20013, S.Rancho Way Rancho, Dominguez, CA 90220 , telling them that you wish to establish busine relations with them. Information about C.H.Powell is obtained from the Chamber of Commerce

in California. Your company specializes in freeze dried foodstuff such as freeze dried apple

and freeze dried potato. Catalogues and price list will be enclosed, while samples will be sent

separately.