hotel english_酒店英语写作

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 Accommodation

Decription of bed-type and location of a particular room. Adjoining room

Adjacent rooms that are not serviced by a connecting dooe

 Advance deposit

Money requested by the guest service aistants at check-in of a guest who did not make an advance reservation and who is unable to produce any of the credit cards accepted  Amenity

A gift for the guest with complimentary of the hotel

 Arrival date

Date of check-in

 Arrivals-guests

Number of room check-ins for the period

 Available rooms

Total number of units excluding permanent house uses and complimentaries and “OOO”rooms

 Authorization approval code

A code given by creidt card company to the hotel to indicate that they have extended credit limit for one of its cardholder

 Back of the house

Parts of the hotel with which the guest does not normally come into contact with i.e personnel,housekeeping,engineering,accounts,etc. Billing instructions

Specific instructions related to the settlement mode of the guest’s charges

 Block

Room or rooms that are being held fot the guest on o certain date. Booked to capacity

Refers to s situation when the hotel has accepted the maximum number of reservations and is unable to take any more without being placed in an overbooked situation. Brunch

A meal served after breakfast but before lunch and taking the place of both

 Bucket

The space allocated for printed folios,located at cashier stations

 Cancellation

A reservation,which is no longer,required by the client.city hotels:non-guaranteed reservations will be released by 6pm on day of arrival.for guaranteed reservations,no charge will be levied if booking is cancelled before 6pm of scheduled arrival

 Cash credit

Written verification of cash received from a guest and applied to his account. Cash paid-out

Money disbursed for guests,either loans or advance and charge to their accounts  Check-in

Guest arrives and registers in

Guest departs and settles the bill

 Check-out time

Time designated by hotel for guest to vacate his room at completion of stay.Check-out time normally is 12:00 noon

 Check-out print out

A print out of bills for the guest perusal before he settles the amount stated either by cash or credit card

 City ledger

A ledger of an account which is not paid at the front office cashier but transferred to the acoounts department

 Commiions

Money sent to bona-fide travel agents as payment for sending guest to a hotel.It is based on a percentage of the room rate(usually 10%),excluding service charge and prevailing government taxes. Complimentary

Rooms given free for busine promotion purposes(e.g.familiarization groups and travel agents);These free of charge rooms must be authorized by general manager/resident manager/director of marketing

 Confidential stay

Guest requesting for his stay to be “unlisted”or “not registered”

 Confirmation

A written agreement from hotel to a futrue guest,showing details of the reserved accommodation

 Connecting

Adjacent rooms that are serviced by connecting door

 Contracted rates

Specially negotiated room or meal rates or package rates between a company(usually travel agents or airlines)and the hotel for a specific duration.These rates are often confidential  Convention / Aociations

Meeting group of 10 rooms or more booked by a corporation but not for incentive purposes  Corporate rate

Rate set by the hotel for all guests whose bookings are made by a company which is listed on the hotel coporate account list

 Credit card

The card a guest may use to charge hotel services to ,i.e.American expre,Dinner’s club,visa,master,etc. Credit refund

A refund of cash deposit,which was obtained from guest upon check-in,guest is to acknowledge receipt of the credit balance on the system generated paid-out voucher.Refunds of all other credit balances e.g.prepayment/deposit paid by tracel agents/companies should only be iued by the accounting department. Crib

A baby or baby cot

Designated day when meeting planner(upon request)must release or add to function room or bedroom commitment;standard practice is minimum of 30days prior to meeting date.For most groups,rooming lists should be sent to the hotel at least two weeks prior to arrival  Daily report

A set of report prepared for management by the midnight shift daily,Management uses these report on hotel statistics in their daily planning,forecasting and marketing

 Day use room

Rooms only use during the day but not for overnight in calculating the number of rooms used for occupancy,a room that is used twice in the same day is counted as being only used once  Day rate

Amount charges for accommodation used during the day,but not overnight,usually at 50% off rack rate

 Dead move

Room change when guest is not in room,to be carried out in the presence of a senior staff,perferably a lobby guest services manager or a security officer

 Definite status

Rooms which are confirmed and taken out of general inventory

 Departure

Date of check-out

 Departures-guests

Number of guest check-outs for the period

 D.N.D

A special request by guest who did not wish to be disturbed

 Double locked

Door if secured from inside by guest and cannot be opened by room attendant supervisor,it can be double locked by aistant manager and security office for a special reason  Double rooming

When two unrelated guest are mistakenly accommodated in the same room

 Downgrade

Moving a guest to a lower category room and decreasing his rate

 Due in

Number of expected guests/rooms for the day

 Due out

Room expected to vacated

 Duplicate folio

Folio that has several copies duplicated for control purpose i.e.guest folio,deposit receipt,room bills etc

 Did not check-out

A condition where a room is found vacant,but guest did not settle his account prior to leaving hotel

 Direct bill

A pre-arranged proce approved by credit of sending the guest’s bill to a company/travel agent after he has checked out

 Discount

Percentage taken off from rack room rate,e.g.corporate rate,travel agent rate,airline rate,etc  Double-locked

Guestroom door is bolted from the inside and cannot opened with a key,before knocking on any guest room door,housekeeping staff must first test the door lock button which indicates if the door is double-locked,do not knock on double-locked doors

 Double

Two double-sized beds in one room

 Early arrival

Refers to guest checking in before 12 noon

 Early morning arrival

Early morning arrival is subject to space availability(6am start to day),if a client informs the hotel that he is arriving early,he must be informed that check-out time is not until 12noon and we cannot guarantee the room before then.,we will,however,do our utmost to have a room ready as soom as poible,if the room the night before to ensure immediate availability on arrival

 Extra bed

A portabe single bed which can accommodate an additional guest,also known as rollaway bed Extra rate

Applies to third person in room and not extra bed,extra person /bed rate to be waived for suite occuoants

 Extend stay

An in-house guest who is excepted to check-out,extend his stay of a day or more depending on the rooms availability

 Float

The amount of cash a cashier has at his/her disposal for the day

 Flat rate

Specific room rates for a group agreed upon by the hotel and group in advance

 Guest folio

Statement of the guest’s hotel charges

 Guest history

Records showing details of guest previous visits to our hotele.g.addre length of stay,credit card used,room preference,smoking,non-smoking,etc

 Guest type code

Differentiates amongst various types of guests to allow for delivery of specific amenities and services

 Hot card

A credit card which has been report lost or stolen

 House status

This term indicates the occupancy of the hotel at any time of the day,expreed in either actual rooms or percentage

 Lost and found

An area under the jurisdiction of housekeeping for the control and storge of lost-and –found items

 Night audit

A daily reconciliation of accounts receivable that is completed during the midnight shift  Net rate

A non-commiionable rate,inclusive of service and prevailing tax charge

 No-show

Guest who did not arrive when accommodation was reserved,guaranteed no-shows are not to be checked into the PMS to capture occupancy,the front office managerin consultation with the director of marketing,is to advise the credit manager the following day,which guaranteed no-show to be charged,all relevant correspondences are to be attached to the no-show report and submitted to credit manager for proper bulling

 Occupancy

Occupancy is determined by dividing the total occupied rooms(excluding house use,including complimentary rooms)by the total availability rooms

 Out of order room(OOO)

Those rooms removed from saleable inventory due to renovation,temporary fault or problem rendering them unfits for occpancy,also includes rooms under repair or waiting for repairs  Out of service room(OOS)

Rooms temporarilu blocked off for minor repair works e.g.servicing of air-conditioners,general cleaning;or rooms temporarily closed off due to low occpancy(these OOS rooms do not affect the occpancy forecast)

 Petty cash

Small cash fund used for minor cash payments and periodically reimbursed

 Plus,plus

Short terms for addition of service charge and government tax to the bill or price  Package

A combination of a room,meal,or other services sold in one rate,i.e

 Packages/Promotion

Packages/promotions created by the individual hotel usually for a limited time with certain restrictions

 Rounting instructions

Proce whereby billing instructions are set in guest’s reservations

 Sleep out

When a guest keep the room but does not stay in

 Skip

When the room is vacant but the bill is not settled

 Same day reservation

Refers to resrvations made for today’s arrival

 Share with

Two or more guests occupying the same room but with separate accounts or folios  Suite

Accomodation consisting of one or two bedrooms and a connecting sitting room(parlour) Pledge relocates

Rooms for guests housed at another hotel,but paid for by your hotel as a result of the hotel not being able to honour a guaranteed reservation

 POS

Point of sales

 Profile

A master record of details of a guest/company.travel agent e.g.name,addre,telephone number,guest histroy,etc

 Rebate

An adjustment made to the guest folio,this is always a negative figure and is an adjustment due to unsatisfactory services or for a posting error

 Rate change

An occupied room,which rate,is changed due to certain reason

 Room change

When a guest moves from one room to another during his stay

 Rack

Published rates

 Room revenue

Gro revenue derived from the sale of guestrooms to guests(part day,full day,week or linger occupancy)at quoted rates,includes rental of guest rooms and suites for food and beverage functions,revenue should be stated net of allowances,allowance represent rebates and overvharges of revenue not known at the time of sale but adjusted at a later date,where packages are sold inclusive of meals transportation and other services,which are normally sold separately,the revenue,should be allocated to the relevant departments providing the service in accordance with guidelines iued by corporate office

 Travel agent voucher

Document used by the travel agent to instruct the hotel to provide accomodation or meals and payment is to the travel agent

 Tentative staus

Rooms that have not been taken out of room inventory,pending a signed contract or letter of intent.confirmation

 Travel agents’ commiions

Commoion paid to authorized agents for room busine secured usually based on a percentage of the room rate multiplied by the number of room nights produced

 Upgrade

Situation where a guest is given a higher-priced room with no adjustments to the confirmed rate

 Upsell

Moving a guest into a higher-price room in the hotel with a rate increase

 Vacant room

Saleable guestroom that is not occupied

 VIP

A person designated by management to receive special treatment

 Voucher

Document used to record debits or credit posted to a room account

 Walk-in

Guest requesting accommodation at the front desk without prior reservation