速递英语_物流英语试卷
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1.Expre Mail Service-EMS is an expre delivery service which connects more than 190 countries and territories worldwide.EMS aims to provide customers with a high quality competitive expre mail product at an affordable price on a global basis.邮政特快专递是一项连接全世界190多个国家和地区的快递服务，邮政特快专递致力于向全球范围内的客户提供一种高质量的具有竞争性和可承受价的快递产品。
2.Regulated on the basis of：管控基础 1.bilateral agreements2.standard multilateral agreement3.EMS cooperative docments4.Aspects not governed by agreements are subject to Acts of UPU.1、双边协定2.标准多边协定3.EMS合作文件4.超出协定的方面由万国邮政联盟决定
3.Conditions of acceptance ：EMS items should；Be meant for a location to which insurance cover to provide the following to the customer: Compensation in the event of damage or lo；indemnity in case of lo due to non-delivery of item 邮政机构向客户提供的保险（保价）范围如下：损坏或丢失时的赔偿快件；无法投递时的赔偿
11.Acceptance procedure 收寄步骤 Counter staff should check that ；EMS service is available to the location；Within the weight limit for EMS item；Within the size limit for EMS item Full and correct tariff is paid（窗口）营业员应该检查：寄达地在EMS服务范围之内；EMS快件在重量限制之内；EMS快件在尺寸限制之内；足额并正确地付费；
12.Insurance fee if needed and applicable；Completed EMS Label-E1 is affixed；Sender’s and delivery addrees are complete；Sender’s and addreee’s phone numbers are provided 换局
If not delivered, keep in deposit and make entries in record indicating the reason of non-delivery
如果没有投递，则存局（候领）并在记录中专栏记明没有投递的原因
23.Attempted delivery contd：EMS item should be returned to the post office indicated on the card.；； At least two delivery attempts should be made, the second one being made on the next working day.EMS快件应返到在卡片上标明的邮局。至少应作两次试投，第二次要在下一个工作日进行。
The period of retention should be between 7 and 15 days；If the EMS item is still not collected, it is deemed to be undeliverable（快件）滞留期应在7至15天之间；如果EMS快件仍未被领取，它将被视为无法投递快件
24.Prior to scheduled arrival of the 件应在邮局营业窗口收寄或上门揽收。33.EMS items should be delivered to addreees after Customs clearance.； Delivery services should match, if not exceed, those offered by major competitors at the destination.EMS快件应在清关后投递给收件人。如果不能超越，投递服务（至少）应比得上主要竞争者在目的地提供的服务。
34.Provision of information is one of the key service elements.；Customers expect to easily acce and understand information.提供信息是关键的服务要素之一。客户期望便利地得到及理解信息。All customer information should be understandable, honest and readily available.；Eential information should be provided to customers at all stages: Pre service , During Service and After Service.所有的客户信息应是可理解的、可靠的和易于利用的。基本信息应在this service is available；Satisfy the conditions of weight and size；Not contravene the prohibitions;;Be packed in a manner adapted to the nature of the contents and the conditions of transport 收寄条件：EMS快件应该：在服务的开办区域内寄递；满足重量和尺寸条件；不违反禁限寄规定；包装适于内件性质和运输条件
4.Limits of weight and size：Maximum Weight:30 kg.generally.；Maximum weight is specified in EMS Operational Guide or bilateral agreements and may vary from 20 to 50 kg：size : should not exceed：ⅰ1.5m for one dimension or；ⅱ.3m for the sum of length and the greatest circumference measured in a direction other than lengthⅲ.Maximum size is specified in EMS Operational Guide or bilateral agreements and may vary重量和尺寸限制：最大重量：一般30公斤最大重量由EMS操作指南或双边协定加以指定，由20到50公斤不等尺寸：不应超过ⅰ.单维长度1.5米或ⅱ.长度与最大横周长之和3米ⅲ.最大尺寸由EMS操作指南或双边协定加以指定，可以变化。
5.Customs declaration：EMS items containing goods or merchandise shall be accompanied by customs declaration-(CN22, CN23 or CN72)or its equivalent E1 form.Contents shall be shown in detail on the customs declaration
Invoice is also required for commercial items 报关单 商品（货物）型EMS快件应随附报关单（CN22, CN23 or CN72）或同等效力的E1表格。内件应在报关单上详细列明。商业快件还需要发票。
6.Administrations shall inform senders of the correct way to complete customs declaration, but aume no responsibility for the accuracy of the declaration邮政机构应告知寄件人正确的填写报关单方法，但不承担有关申报准确性的责任。
7.EMS logo：EMS is identified by a logo comprising of following elements；an orange wing；the letters EMS in blue；three horizontal orange stripes；The logo may be supplemented by adding the name of the national service EMS徽标：EMS以一个包含下列元素的徽标来标识:：一个橘黄色的翅膀；三个蓝色的EMS字母；三条橘黄色的水平条纹；该徽标还可以增加特定国家服务的名称。
8.EMS unique identifier barcode EMS唯一识别符——条形码
Barcode is used for the unique identification of EMS items, bags, containers or receptacles 条形码用于EMS快件、包裹、集装箱或容器的唯一识别
EMS barcode is mandatory for all EMS OperatorsEMS条形码对所有EMS运营商具有强制性
9.Barcode system is in accordance with European Standard EN 800 and the AIM Uniform Symbology Specification Code 39 standard；Barcode has 13 digits 条形码依照欧洲EN800标准和三九码的统一符号规格；条形码具有13位数字
10.EMS Insurance EMS 保险（保价）Postal administration should adopt 是否需要并适用保险（保价）；EMS E1标签粘贴完整；寄件人和投递地址完整；提供寄件人和收件人的电话号码；
13.Items being sent are not claified as dangerous or prohibited；Correct Customs declaration is attached；Commercial invoice is provided where required；The sender has signed and dated the declaration confirming that all details are correct 所寄快件不属于危险品或禁寄品；；报关单随附正确；；需要的情况下提供商业发票； 寄件人在运单上签字并签署日期，确认所有（细节）项目都是正确的。14.To accept an EMS item at a post office counter or collect an item at the sender’s premises, the postal employee:：ⅰ.aees charges by weight and destination;ⅱ.completes the customer receipt;ⅲ.receives payment and makes change;ⅳ.dispatches the item to the EMS office of exchange 在邮局窗口收寄EMS快件或者到寄件人处揽收快件，邮政业务人员（要）：
一、根据重量和寄达地估计费用；
二、填写顾客的单据；
三、收款并找零；
四、把快件发送到交换局。
15.Post office sends the accepted EMS items to Office of Exchange or to the nearby sorting center which in turn forwards to OE邮局把收寄到的EMS快件发送至交换局，或者附近的分拣中心，再依次发至交换局。
16.Mails are exchanged by administrations through ‘offices of exchange’(“OEs”).邮件被邮政机构通过“互换局”进行交换。（邮政机构通过“互换局” 交换邮件。）
17.EMS dispatches shall be made up in closed mails；Mails are exchanged directly or via one or more administrations.EMS快件应由密封邮件构成。邮件可以直接或者经由一个或更多的邮政机构进行交换。
18.Dispatches shall be accompanied byManifest form(CN 31,CN 35,or a special manifest)；Delivery bill shall show that mail contains EMS items(CN 38 for Air mail,CN 37 for Surface mail)Dispatch of mail-Transfer of Air mails 19.All time-certain items must be enclosed in separate bags and made up as separate dispatch.所有限时快件必须装入单独邮袋，并单独封发。
20.Action by delivering post office；Receive the item and record the receipt；Send out the EMS item thro’ delivery agent, for delivery接收快件并记录收据；通过投递代理（投递员）来派发快件
21.On return of delivery agent, record the event-either attempted delivery or final delivery If delivered, dispose of the EMS label to records投递代理返回时，记录结果：试投或者是最终投递； 如果已投递，把EMS签条作存档处理
22.If POD is requested, dispatch addreee-signed label E1 or a copy of the delivery list to the Office of Exchange of origin 如果需要回执，就把收件人签名的签条E1或一份投递清单的复件发送给始发地的交
items, delivering office receives Pre-advice Form from Origin Operator.在邮件按计划到来之前，投递局从始发地的经营者处接受预先通告表格。
25.EMS Accounting EMS会计核算 Two tier accounting system for delivery payments；Lower of the rates applies to documents and the higher rate applies to merchandise.两种级别的投递支付核算系统；适用于文件型的费率低，而适用于物品型的费率高。Rates between two postal administrations can be fixed with mutual consent and agreement.两家邮政机构之间的费率可以通过双方协商一致从而固定下来。
26.EMS imbalance charges EMS不平衡费用
Imbalance charges: The payments one administration makes to another to which it dispatches more EMS items than it receives from that administration during a given period.不平衡费用：在一特定时期内，某一机构向另一机构的出口快件多、进口快件少，从而向另一机构作出的补偿。
27.Final settlement of Accounts 最终的账目结算
Administrations may settle their accounts； bilaterally or through the multilateral clearing system of the International Bureau-UPU*Clearing（邮政）机构可以双边结算账目，或者通过万国邮政联盟国际局的多边清算系统结算。28.Quality of service The EMS Cooperative；The EMS Cooperative is a corporate organization（万国邮联）EMS合作机构；EMS合作机构是一个团体性组织。在1998年由万国邮联经营理事会创立。29.The EMS Cooperative（was）created to strengthen the EMS service worldwide and created to make it more responsive to ever-changing market demands.EMS合作机构的创立是为了在世界范围内加强EMS服务，并使其对日益变化的市场需求更具响应。
30.Comparisons between actual data and time of event and data and time of transmiion of event data are expreed as a percentage of meages transmitted by noon the day after the event in the case of destination events.在项目实际数据、时间和项目传输数据、时间之间加以比较，用一个百分率表示，该信息在目标项目发生后的第二天中午发送。31.Measurement: 测量
Acceibility by fax 24 hours a day；Response to telephone calls within 20 seconds.； Confirmation that e-mail addre is appropriate for EMS inquiries.每天24小时的传真可达性 电话呼叫20秒响应； 确保电子邮件地址适用于EMS查询
32.Customer Care客户关怀（服务）EMS-Customer Requirements
客户对EMS所期望的四个关键产品特征是：服务、信息、可靠性、物有所值
Service Norms；EMS should be a door-to-door service.；EMS items should be accepted at Post Office counters and collected from customers’ premises.服务基准：EMS应是门到门的服务。EMS快
所有阶段（服务前、服务中、服务后）提供给客户。
