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Sunny Company

Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

West Street, Nanjing

Jiangsu Province

Dear Mr.Chang:

On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were

seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needle to say, we have suffered a great lo from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny Lee

Manager

Dear Sir/Madam,Please send us a correction on part of our order WP-11.All the items we ordered arrived in excellent condition except for one model.It you refer to our original order，you will note that we requested your fluorescent desk-lamps, Model 606.However, Model 608 reached us instead.For details, please see the inspection certificate iued by the Tianjin Commodity Inspection Bureau.Will you kindly take back those you sent out and substitute them with an equal quantity of Model 606? We would appreciate your attention to this matter promptly.Yours faithfully