洲际酒店自杀事件处理程序(中英文)_酒店各类事件处理程序

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洲际酒店自杀事件处理程序

1.Call the police and the hotel doctor.呼叫警方及酒店医师。

2.Inform the Director of Operations and Chief Operating Officer immediately.立即通知运营总监和营运主任。

3.Call CR24 on +44(0)207 942 9831.拨打CR24 +44(0)207 939 8831

4.Comfort and aist relatives and or staff in distre.安慰并协助处于悲痛之中的亲属或员工。

5.Aist emergency services where requested.按要求协助紧急救援部门。

Note: Insist on the discreet removal of the body from the premises, using, for example, the staff lift/elevator or rear exit.注意：注意身体的搬动，应该通过员工电梯或者酒店后门等。

6.Aist relatives or friends with further arrangements by, for example, extending their stay in the hotel or providing transport to the authorities.协助宾客/相关亲属进行跟进安排，比如为其提供同权威部门联系的交通工具或延长其住店时间。

7.Do not admit any legal liability.勿承认任何法律责任

8.After the incident, complete a Crime Report and fax it to:

事故发生后，完成一份犯罪报告并传真至：

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 The Director of Operations(DOO)营运总监 AP Risk Management, Corporate亚太区风险管理 CMGL or local insurance company CMGL或当地的保险公司