外航面试_外航客服面试

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When were you born ?whatis your birth date ?

I was born in February 16, 1987

how do you handle failure? 体现个人品质 勇于承担错误

I yell at my self, realize what I did wrong , fix things up as much as is poible , and ensure that I

never

Make the same mistake again.I don’t fail often.I never get angry at others for my errors, especially

not

Thosewho did better than me.I get angry at myself, and accept all the blame.When youare in charge how do you motivate people 如果你来管理别人你会怎么激励别人

I think...first …..I … shouldbe positive no matter what my problems are.And be helpful and caring to others, andtellthem what our goals are.停几秒。我想我应该保持乐观。不管发生什么。然后

帮助别人。告诉他们我们目标是什么。

Describe a time when you resolved a conflict 描述一下你解决的冲突/给出实例。证明自己遇到问题

时不烦躁能够冷静解决

Ok about 3 month ago , I have an argue with someone.we are taking the same English course.The

Complained about the teacher and also blaming me for not helping them.I didn’t angry.,I

explained

The situation to them and help them.Help them to talk to the complaining doesn’t solve problems.How do you handle conflict?答案同是能在压力下工作。// Can you work under preure

Yes ,it’s a way of life.I am a realist.my feet are on the ground.我是现实主义者。脚踏实地

I know when customers get angry it can be very difficult,.Butthen I remember that it is not me

they

Are angry about and see if I can find a way to help them feel better..我知道顾客生气很难处理，但

我知道他们并不生我个人的气。然后我会想办法让他们感觉好点。

Do you consider yourself a succe考验是否自信

Yes.In my childhood , I wanted to become a flight attendant since childhood ,and now..I am here.Its really mean something to me.我从小就想当空姐 现在。我站在这里。对我来说意义重大。

What kinds of decisions are most difficult for you?哪类决定对你来说最困难。

The decision will hurt someone.I don’tthink I can tell someone

‘you are so fired…笑会伤害别人的决定。你被开除了。

Why has it taken you so long to find a job？ 为什么你花这长时间找工作？

I hope I can find the perfect job for me.我希望能找到一个绝对适合我的工作。

I spend a lot of time doing research…compare the companies.我花很长时间研究，比较各个公司。

Why do you want to be a flight attendant?为什么你想做空乘。

Flight attendants are beautiful.people respect them.thecan travel around the world.Also.Thepay is good , Of course ,I know ,it is a hard job.AndI am ready for it.空姐们都很漂亮，大家都尊敬他们。他们可以全世界旅行。而且工资不错。当然。我知道，这是

很苦的工作。不过我已经准备好了。

What part of being a flight attendant interests you most ?你对空乘的哪些方面最感兴趣？

Money ? just joking.I like travelingvery much.I think if I become a flight attendant , I can travel

Around word.Seeing places , making friends all over the world , my life will be different.Whatis your greatest strength。你最强的地方是什么？

I am fast learner and I work hard.I can learn things in a few daysthat often take other people

several

Months.我学东西很快。能用几天时间学会其他人几个月学会的东西。

I am open for new ideas and cultures, 我能接受新鲜事物和文化。

I accept everyone as she is.我能接受别人本来的样子。

What is your greatest weakne?最大的缺点

I am too straight forward sometimes , but my friends think I am honest.maybe too honest.Alwayay what I think.I know it’s not right.Have you ever failed? What is your biggest failure?

Yes., unfortunately.是的，很不幸

I made a mistake during an important piano competition.Luckily I managed to react quickly …but I gue the teacher spotted it.And my teacher wasn’t very pleased with the performance.What made you decide on this type of occupation 什么使你决定从事这职业？

Oh.to tell you the truth ,I love the sky.When I was a childhood ,I imagined flying into the blue

Sky some day.now I think the day has come.my dream can come true.说真的我喜欢蓝天当我还是小孩子的时就。现在这一天终于来临。我的梦想成真。

What’s the most important thing of being an flight attendant ?当一名空姐最重要的是什么？

The most important task of being an flight attendant is helping paenger relax during their flight.Flying is a streful thing and if an flight attendant can ease that tension, it will make a favorableImpreion for the airline.空中小姐最重要的是帮助乘客在飞行过程中放轻松。坐飞机是另人紧张的事。如果空中小姐能缓和那种紧张。就可以为公司创造良好形象。

Do you know what are the responsibilities for the aircrew?你知道空勤人员的职责是什么吗？

The main responsibility of the flight crew is to ensure the safety of the paengers in case of anEmergency.Other responsibilities are providing for the comfort of the paengers and serving meals.空勤人员的主要职责是出现紧急情况时保证乘客安全。其他的职责是为乘客提供舒适和招待饮食。

Do you think friendly service is very important for the airline staff?认为合作很重要吗？

Definitely , I would think this is one of the most important aspects when dealing with the public

in any way.不管怎么说，我认为这是在处理公共事物时最重要的表现。

Do you get angry easily?你容易生气吗？

No, I know how to control my temper , I only get angry if I see someone hurting somebody else.带小孩的乘客。

At firstIwould ask the paenger if there is anything wrong or any other matter with the baby,and

I would also ask the paenger whether the baby wants to drink some water or milk which I could help to provide, andbesides ,if sine toy are available on board , I would give them to the baby to play ,or else ,I would bring the baby to another area to change a different environment for the baby.If there are

More vacant seats, I would help the paenger move to the comparatively spacious saats.老人乘客

I don’tthink it is neceary to give them too much help because it would injure their pride.What part of body do you feel is is most attractive to others? Why ?

你认为自己哪方面最吸引人。为什么？

Ithink my smile is most attractive.Because a smile can shorten the distance between people

And makes a person more friendly.Whatdo you think a good flight attendant should be?优秀的乘务员是怎么样的？

Agoodflight attendant should have a caring heart and she should be patient and highly

Motivated in serving customers.moreover ,she should be well equipped with profeional

Knowledge in order to make sure of the safety and comfort of her paengers.also ,in my believe,A good flight attendant serves as a bridge between the airline and the paengers in providing theBest service.优秀的乘务员应该很细心，具有耐心并积极主动为乘客服务。而且为了确保旅客的安全和舒适，她应具有专业知识。我认为优秀的乘务员在为旅客提供最优服务方面还是航空公司与旅客的桥梁。

Are you a self—confident person ?你有自信心吗？

Yes, I think so.my self-confidence helps me perform better on whatever I am doing.我认为。自信心有助于我更好的完成我从事的工作。