信用卡诈骗预防措施(中英版)_网上办理信用卡诈骗

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信用卡诈骗预防措施

Preventing credit card fraudOverview

Credit card fraud is a preventable act of theft.The method for this increasingly frequent crime is:   Criminals obtain credit card numbers and use them to book accommodation through Central Reservations or directly(via telephone)at the hotel When the 'guest' arrives they give the excuse that the credit card has been mislaid, lost or stolen and Reception staff check them in on trust As a result, the company suffers financial lo and a drain on hotel resources and time as hotel management, Security and the police deal with the problems.To prevent credit card fraud    

Under no circumstances must guests check into the hotel without a guaranteed method of payment

In the case of credit cards, the details of the card alone are not sufficient as authorisation for payment

Insist that the credit card is produced at checking in

The card must be swiped through the Opera / Micros – serve base(or equivalent)machine to cover the customer's expected spend If this is not poible then:

o Request an alternative method of payment.If this is not forthcoming, contact the credit card company to verify the details from the Registration Card

o If the credit card company does not give any specific indication as to whether or not the guest is legitimate, contact senior management or Security

o If you are still suspicious, call your local police

防止信用卡诈骗

概述：信用卡诈骗是一种可以预防的欺诈行为。这种犯罪的发生率日益频繁：

 犯罪分子获取信用卡号码后，用它们向酒店集团预定中心或直接（用电话）向酒店预定房间。

 当他们抵店办理入住手续时，他们谎称信用卡丢失或者被盗，致使接待员不加考虑的就同意其赊账。

因此，致使酒店蒙受财务上的损失，浪费了酒店资源和管理人员的时间，只有将其交给保安人员或者公安人员来处理此类事件。

怎样预防信用卡诈骗

 如果客人无法提供有保证的付款方式，决不可以给客人办理入住手续。 就信用卡来说，如果只有某项单独的信用卡信息，则不足为其做预授权。 在客人办理入住手续时，一定要坚持让客人出示信用卡。 当客人在使用信用卡时，一定要在电脑系统中做记录，所做的预授权的金额一定要超过其预期的消费金额。

 如果发现可疑事件或人员时：

 提供另一种付款方式让客人选择，如果客人没有办法使用其他方式付款，可以联系信用卡公司以获得这张卡的详细信息。

 如果信用卡公司不能提供明确的信息来证明该卡持有者的合法身份，应及时通知管理人员和保安部。

 如果仍然无法解决时，通知当地公安机关。