高二英语writing学案_高二英语学案

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投诉信范文

第三次校本检测书面表达范文： Dear Sir or Madam, As one of your regular customers, I am writing to complain about the poor quality of the electric dictionary bought in your online store that enjoys years of reputation.In order to improve my English, bought it from your online store on January 1st,but I found it has some problems after using it for a short period of time.To begin with, the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition, the buttons on the electronic dictionary are so small that it is nearly impoible to type anything with them.Personally, I find this to be completely unacceptable.Therefore, I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.Yours sincerely, Zhang Wei

投诉信要点

语言注意点：投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

结构要点：投诉信是对产品或服务表示不满的信件，一般分三个部分： 1.提出投诉内容； 2.说明具体情况； 3.提出解决办法。1.投诉内容。一般放在信的开头。常用的表达法有：

1)I am writing to you to complain about...which I received/bought...2)I am writing to expre my diatisfaction with...2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：

1）When we checked..., we noticed...2）When I took...out of the bag and examined...closely, I found...3）When I unpacked...and tried to use it, it did not work.4)There are some problems with… that I wish to bring to attention.For one thing, … For another,...5)I can hardly bear /put up with it any more.3.解决办法。常用的表达法有：

1）Please let me know what you intend to do in this matter.2）I look forward to receiving a full refund of...3)We trust that you will now consider this matter seriously and make an effort to… 4)We will appreciate your willingne to make up for the lo.投诉信模板

1）Dear_____,①I am ______（自我介绍）.②I feel bad to trouble you but I am afraid that I have to make a complaint about_______(商品质量或者服务).③The reason for my diatisfaction is _____（总体介绍）.④In the first place,______（抱怨的第一个方面）.⑤In addition, ______（抱怨的第二个方面）.⑥Under these circumstances, I find it _____（感觉）to _____（抱怨的方面给你带来的后果）.⑦I would appreciate it very much if you could _____（提出建议和请求）.And I would like to have this matter settled by _____（设定解决事情最后期限）.⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely, Li Ming

2）Dear_____,①I am writing to complain about the poor service of your_______ which I received _______.(时间）

②The causes for my diatisfaction are three points as follows: 1)_____(投诉的一个方面);2)_____(投诉的另一方面);3)(投诉的第三个方面).③Under these circumstances, I find it difficult to __________(客观的评论).④I am sure that you are able to understand my discontent, and I hope for a satisfactory solution.⑤I would be grateful if you could _____(表达本人的愿望)as soon as poible.试一试：

假如你叫李明，上星期你买了一台冰箱（refrigerator），但是收到货发现有质量问题，现在请你写一封投诉信，投诉信应当包括以下内容：

1)What’s wrong with the refrigerator?

the temperature in the refrigerating compartment：around 15℃（the standard（标准）temperature range: from 0℃ to 9℃）

the food stored in it: easily go bad 2)What do you want the store to do? eg.To repair it or to refund in full 注意：(1)短文须包括上述全部要点，应适当增加细节，以使行文连贯；(2)词数：100左右。短文开头已给出（不计入词数）。Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time._____________ _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________