道歉信,感谢信,投诉信徐慧芬_如何写投诉信及其回复
道歉信,感谢信,投诉信徐慧芬由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“如何写投诉信及其回复”。
道歉信
道歉信“三步曲” :
1.表示歉意
2.说明具体原因、提出补救办法
3.再次致歉，希望得到理解。
**开头常用句式:
I am writing this letter to apologize to you for …
2.I would like to expre my deepest apology for not being able to …
3.Please accept my sincere apology for …
4.I must beg your forgivene for … **提出补救措施的常用句式:
1.Would you mind if I change the appointment time?
2.Would it be convenient for you…? 3.In order to avoid … happening again, I would… **再次道歉的常用句式:
1.Once again,I am sorry for any convenience caused.2.Please accept my apology.I do hope you will understand me and excuse me for my carelene.3.Please accept my sincere apologies for this unhappy experience.4.I sincerely hope that you will be able to think in my position and accept my apologies.例：Dear Peter, I’m very sorry that I didn't attend your birthday party last Sunday.It was nice of you to invite me to your party.I should have come and celebrated the precious moment with you, but the monthly test is around the corner, so I was so busy preparing for the test that I forgot the appointment.I hope you understand my situation and forgive me.Is it poible for you and me to have a private meeting after the test? I do long for a pleasant chat with you.Once again, please accept my sincere apology.Yours
Li Hua
感谢信 感谢信“三步曲” :
1.表达感谢之情并说明原因。
**常用句式
1）I am writing this letter to thank you for …
2）I am writing to expre my sincere thanks for
3）I would like to convey in this letter my heartfelt
(adj.衷心的)thanks to you for…
4）With deepest gratitude I write you this letter for …
2.细述并赞赏对方给予的帮助。
**常用句式
1）It was nice/kind/thoughtful(adj.考虑周到的)of you to..2）Thank you very much for your kind hospitality(n.好客, 热情招待)and the honor you showed me during my visit…
3）It was your kind help that …(强调句型)
4）If it had not been for your(help/guidance/ aistance), I wouldn’t have(won the prize)
(虚拟语气)But for/Without …
3.再次阐述谢意并表达回报愿望。**常用句式
1）Thanks again for your generous help.2）Please accept my sincere thanks for your help, which I will never forget.3）Please do not hesitate to let me know if there is anything I could do to pay you back.例：假设你是李华，交换生Tracy刚刚结束在你们学校 的学习生活，已经返回英国。作为班长，请你根据以下内容用英语写一分感谢信，感谢她一学期以来 带给大家的美好回忆： 1.怀念与她相处的快乐时光； 2.感谢她对大家英语学习的帮助和为班级捐赠的英文书籍； 3.欢迎她有机会再来中国 Dear Tracy，How about your life back in Britain? I’m writing this letter to expre our thanks to you on behalf of the cla.We enjoyed the great time when you stayed here.During last term, you helped us a lot in our English so we made great progre with English study.What’s more, all our clamates are very thankful to you for donating English books, which are surely very helpful in our study.We mi you and wish you a happy life in the UK.Thank you for your kindne again and we are looking forward to your visiting China again.Yours
Li Hua
投诉信
投诉信“三步曲” : 1.写信目的2.投诉内容3.希望对方做何反应
**开头常用句式：1）I am writing to complain somthing toyou.2）I am sorry but I have to say...**最后一段常用句式：I would appreciate some kind of compensation[ˌkɒmpənˈseɪʃ(ə)n] 赔偿
例：
Dear Sir or Madam, I am writing to complain about to you.I booked a room in your hotel on Line.Several days ago I stayed at your hotel for a few days ,but it turn out to be a disappointment and I still have vivid memories of the place.Generally I enjoyed it very much ,but I wasn’t satisfied with your service and facilities.I’m sorry to say that the service was poor，my room was not very clean and was never clean while I was there.The food in the hotel was not really up to the standard.I constantly had problems with the pumping ,too.Cold water often came out of the hot water tap, and I could not always flush the toilet.I would appreciate some kind of compensation.Yours sincerely,Li Hua
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