投诉信写作1_投诉信写作模板

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投诉信写作

投诉信用于写信人对某项服务或某个产品表达不满，经常发生在自己作为消费者利益受损或者自己的正常工作、学习、生活受到干扰的情形下，写信时要语气冷静、有礼，陈述事实客观、准确。

一、写作指导

首段：表示相关＋表示目的中段：个人遭遇＋具体方案＋附加原因

尾段：表示期待

二、词句运用

词：complain, complaint, diatisfaction, disappointment 句型：1.I am writing to make a complaint about....2.I wish to expre my diatisfaction/disappointment with...3.I would like to draw your attention to the problem.4.I hope you will give due attention to this matter.5.I hope that my problem will get your kind consideration.6.I hope that you can make an investigation into this matter as soon as poible.三、例文介绍 Directions:

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day.Write an email to the customer service center to 1)make a complaint, and 2)demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the addre.(10 points)SAMPLE： Dear Sir or Madam,I am a customer who bought a new electronic dictionary from your online store a week ago.I am writing this letter to make a complaint about the dictionary.I have found that it always indicates low battery.Although it has just been recharged, it can only support its operation for half an hour.To resolve the problem, it is advisable for you to give me a full refund, because I have already bought a new one at a local store.I hope that my problem will get your kind consideration.Sincerely yours,Li Ming

四、模仿写作 Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it.Write a letter to the store manager to explain the problem, expre your complaints and suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the addre.SAMPLE： Dear Manager, I venture to write to complain about the quality of the digital camera I bought last Friday at your store.During the five days the camera has been in my poeion, problems have emerged one after another.For one thing, the screen is always black, making the camera no different from a traditional one.For another, the battery is distreing as it supports the camera's operation for only two hours.Therefore, I wish to exchange it for another camera or declare a refund.I will appreciate it if my problem receives due attention.Yours,Li Ming 参考词与句：

venture: v.冒昧，斗胆

in sb's poeion: 拥有

emerge: v.显现出来 one after another: 一个接一个

make sth no different from sth: 使...和...没有区别 distreing: adj.令人苦恼的，使人痛苦的 I venture to write to complain about...For one thing...For another...Therefore, I wish to exchange it for another...or I declare a refund