商务写作总结_商务文案写作总结

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Minutes（会议记录）

Contents: 1.Name of party or group holding the meeting +nature of the meeting

2.Venue, time and date of the meeting

3.Names of people attending the meeting

4.Description of the meeting

•A list of report read and approved

•All of the motions made

•Full description of resolutions adopted and brief statement of those rejected

•A record of ballots cast for and against the resolutions

5.Time when the meeting was adjourned and poible venue，time and date of the next meeting

6.Secretary’s signature and typed name

Informal Busine Report

Layout: 1.Introduction(Term of reference: background information of report;（stre）people requiring

the reports;procedure: exact steps + methods/people involved))

2.Findings(point out all of your discoveries during the course of report investigation)

3.Conclusion(provide logical conclusion based on your findings)

4.Recommendations(itemize desired actions raised according to your findings and conclusion)

Writing tips: 1: Be concise and factual

2.Use present tense

3.Use imperative form

Complaint Letter

Writing tips: 1.Keep in mind that most errors are unintentional.2.Be brief(keep your letter to one page；write short paragraphs)

3.Be honest and straight forward(include sufficient detail to back up your claim；omit

irrelevant information)

4.Maintain a firm but respectful tone, and avoid aggreive, accusing language

5.Send only photocopies of receipts and other documents, and retain originals

6.Get other signatures

7.Do not threaten

8.Avoid making generalizations

9.Use tact, and be direct but respectful

10.Include your contact information

Formal Busine Letters

Contents: 1.Letter head or Return Addre

2.Date

3.Serial No

4.Inside addre

5.Attention line

6.Salutation

7.Subject line

8.Opening sentences/segment

9.Main body

10.Closing segment

11.Complimentary close

12.Signature