让宾客满意的50句话_让你摆脱烦恼的50句话
让宾客满意的50句话由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“让你摆脱烦恼的50句话”。
在黄总的推荐下，我们与大家一起分享《让宾客倍感舒适的50句话》作为我们的每周分享，我们将这五十句话分成了十个部分，作为下周的分享内容：
We want to share The 50 words that make guest feel comfortable as Weekly Topic，the recommendation from Franklin Huang.一、感同身受(周一)Empathy-Monday 1.我能理解； I can understand.2.请您不要着急，我非常理解您的心情，我们一定会竭尽全力为您解决的；
Please don’t worry, I can fully understand how you are feeling now, we will try our best to resolve the problem for you.3.如果我碰到您的这么多麻烦，也会是您现在这样的心情； I have the same feeling as you if I have such a problem like this.4.我能感受到您的失望，我可以帮助您的是……； I can feel your disappointment, I can help you to„„.5.给您带来这么多的麻烦实在是非常抱歉，如果我是您的话，我也会很生气的，请您先消 消气给我几分钟时间给您说一下这个原因可以吗？
I'm sorry about giving you so much trouble, if I were you, I also will be angry.Could you Please calm down and let me tell you the reason?
6.给您造成的不便非常抱歉，我们的心情跟您一样； I am so sorry for the inconvenience, we have the same mood.二、被重视（周二）Be Valued-Tuesday 7.您对我们服务这么熟，肯定是我们的老客人了，不好意思，我们出现这样的失误，太抱 歉了；
You must be our regular customers, Sorry for the trouble we brought you due to our mistake.8.先生/小姐，您都是我们**年客人了
Sir/Ms, you have become our regular customer for few years.三、用“我”代替“您”（周三）Use Honorifics-Wednesday 9.我已经说的很清楚了 ——（换成）可能是我未解释清楚，令您误解了； I have said very clear.——(replaced)I'm sorry, maybe I wasn't being clear.10.您搞错了 ——（换成）我觉得可能是我们的沟通存在误会；
You are wrong——(replaced)There must be some misunderstanding on our communication.11.啊，您说什么? ——（换成）对不起，我没有听明白，请您再说一遍好吗？ What you said?——(replaced)I am soryy, I am not understand, could you say it again.12.您需要 ——（换成）我建议……/您看是不是可以这样……;You need——(replaced)I suggest„„/How about this„„
四、站在客人角度说话（周四）
Stand In The Shoes of Guest-Thursday 13.这样做主要是为了维护您的利益； It’s in your interest to do this.14．如果谁都可以帮您办理这么重要的业务，那对您利益是很没有保障的； If everyone who can deal with such important busine like yours, there is no protection for you.15.我知道您一定会谅解的，这样做就是为了确保像您一样对我们酒店有着重要意义的忠诚 顾客的权益；
I knew that you would understand, It was for the benefit of such loyalty guests like you that we did all that.五、怎样的嘴巴才最甜（周五）Have A Way With Words-Friday 16.非常感谢您这么好的建议，我们会向酒店管理层反映，因为有了您的建议，我们才会不 断进步；
Thank you for your valuable suggestion and make us steady progre, we'll convey your opinion to our company.17.（客人不满意但不追究时）谢谢您的理解和支持，我们将不断改进服务，让您满意；(When guest was satisfied)Thanks for your understanding and support.We will continue to improve our services.18.先生，您都是我们的老客人了，我们当然不能辜负您的信任……； You are regular customer that we will not fail this trust.19.这次给您添麻烦了，其实，我们也挺不好意思，您所说的情况我们将记录下来，并一定 反馈给这个部门，并尽可能避免问题的再次出现……；
I am sorry to trouble you, we'll convey your opinion to related department and try our best to avoid this problem.20.感谢您对我们工作的支持，希望您以后一如既往支持我们； Thank you for your support of our work as always.21.针对您刚才所反映的情况我们酒店会不断的去改善，希望改善后能给您带来更好地服 务；
We will continue to improve our services for your advice, provide more excellent experience.22.非常感谢您提供给我们的宝贵建议，有您这样的客人是我们酒店的荣幸； It’s my honor to have such guest like you, and thank you for your valuable advice，六、拒绝的艺术 Art of Rejection 23.先生/小姐，我很能理解您的想法，但非常抱歉，您的具体要求我们暂时无法满足，我 会先把您遇到的情况反馈给相关部门，查证后再与您联系好吗？
Sir/Ms, I can understand your mind, but so sorry, we can’t meet your requirement.We will convey your suggestion to related department, and contact with you as confirmed.24.尽管我们目前暂时无法立刻去处理或解决这件事情，但我可以做到的是„„； Although we are unable to settle or resolve this matter immediately, I can„„
25.先生/小姐，非常感谢您的反馈，我们会尽最大的努力改进这方面的问题，也希望您能 一如既往地支持和监督我们的工作，谢谢!Mr./Mi, thanks you very much for your feedback, we will do our best to improve this iue and wish you support and supervise our job as usual.Thank you!26.小姐，您的心情我能够理解，您希望我们怎样帮您解决会更好一些呢； Mi, I can understand you , how can I solve the problem to make you feel better? 27.先生，您是我们的客人，帮助您本来就是我们的荣幸和职责，但您的要求的确超出了我 们的工作职责且有可能不符合当地的法律要求，请您谅解，对您的理解我们深表感谢； Sir, you are our guest, It’s my honor and responsibility to serve you, but your quest is really beyond our duties and may not meet the local law , thank you for your understanding.七、缩短通话 Long story short 28.您好，为了方便您了解（记忆），我现在将该内容通过短信（邮件）发给您，请您留意 查询；
In order to make you easy to understand, I will sent you a mail about the contents, please Check it carefully.29.因涉及的内容较多，具体内容我会通过邮件方式发给您详细了解，好吗？
Because of involving a lot of contents, I will send you the specific contents by e-mail, all right?
八、如何让客人等 How to let guest to wait 30.不好意思，耽误您的时间了； Excuse me, thank you for your time.31.等待之前先提醒：“先生/小姐，请您稍等片刻，我马上为您查询”；
Remind others before they wait: “Mr/Mi , please wait for a moment , I will check for you.” 32.等待结束恢复通话：“先生/小姐，谢谢您的等待，已经帮您查询到„„/现在帮您查询 到的结果是„„”;
Recover the conversation after waiting:“Mr/Mi , thanks for your time , I have checked that……/now the result I have checked is…… 33.请您稍等片刻，马上就好； Please hold on, I will be ready soon.34.感谢您的耐心等候； Thank you for your patience.九、其他 Others 35.您的满意是我们的追求，祝您有个阳光好心情（当客人对我们解决了他的问题表示感谢 的时候）
Your satisfaction is our pursuit, wish you have a good day!(When guests thank us for solving his problems)36.“去那个输入您的密码验证，请关注页面提示”，把关注页面提示放在后面可起提醒作用； “Please enter your pa code, pay attention to the page prompt”，it will remind you if you put the page prompt behind.37.非常感谢您的耐心等待；
Thank you very much for your patience.38.感谢您的批评指正，我们将及时改正，不断提高服务水平；
Thank you for your criticism, we will correct it in time and improve our service continuously.39.谢谢！这是我们应该做的；
Thank you!It’s my duty and responsibility.40.请您留下联系电话，我们将在*小时内给您答复；
Would you please give us your telephone number, we will reply you in ** hours.41.也许我说的不够清楚，请允许我再解释一遍；
Maybe I wasn’t being clear, could you allow me to explain again?
十、结束语 Farewell 42.祝您生活愉快！Wish you a happy life!43.祝您下榻愉快！Wish you a pleasant stay!
44.当客人说他在开车时，结束语：路上要注意安全！
When the guest is driving , you should say:“Be careful on the way!” 45.祝您生意兴隆！Wish you a great busine!46.期待您的再次光临；
Look forward to seeing you again;47.请路上小心；
Please be careful on the road.48.天气转凉了，记得加衣保暖；
The weather turns cold, remember to add clothes to keep warm 49．今天下雨，出门请记得带伞；
It’s raining today;please remember to take an umbrella when you go out.50.祝您旅途愉快！
Wish you a pleasant journey!
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